Why my device is not sending data to server?: Difference between revisions
Why my device is not sending data to server? (view source)
Revision as of 14:20, 3 July 2020
, 3 July 2020no edit summary
(Created page with "If you have checked your APN and server details in the configurator and you still don't know why your device is not sending any data please find our guide that will provide yo...") |
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2. SIM card or GPRS has not been activated | 2. SIM card or GPRS has not been activated | ||
Insert your SIM card into the mobile phone to make sure you can make/receive calls, send/receive SMS, check if you can browse the Internet. SIM card insertion instructions for each device can be found in First Start section of the appropriate device. E.g. https://wiki.teltonika.lt/view/FMB900_First_Start | Insert your SIM card into the mobile phone to make sure you can make/receive calls, send/receive SMS, check if you can browse the Internet. SIM card insertion instructions for each device can be found in the First Start section of the appropriate device. E.g. https://wiki.teltonika.lt/view/FMB900_First_Start | ||
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There is no GSM network coverage in the area or GSM antenna is not connected, broken. | There is no GSM network coverage in the area or GSM antenna is not connected, broken. | ||
Make a call to the device to make sure that device connected to GSM network. You should hear a normal calling tone. If you can’t check GSM network coverage with mobile phone and the device has an external antenna try another GSM antenna, if you have a spare one. | Make a call to the device to make sure that the device connected to the GSM network. You should hear a normal calling tone. If you can’t check GSM network coverage with mobile phone and the device has an external antenna try another GSM antenna, if you have a spare one. | ||
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[[Image:time_synch_settings.png|center]] | [[Image:time_synch_settings.png|center]] | ||
7.2. If you have configured your device to send records after position fix, and you are testing your device on the table indoors, the device may not be able to get a GPS fix and therefore will not save or send any records to the server. | 7.2. If you have configured your device to send records after the position fix, and you are testing your device on the table indoors, the device may not be able to get a GPS fix and therefore will not save or send any records to the server. | ||
[[Image:TIMESYNCH.png|center]] | [[Image:TIMESYNCH.png|center]] | ||
If your device is using an external GPS antenna: | If your device is using an external GPS antenna: | ||
7.3. GPS antenna has been mounted in the wrong place. Make sure GPS antenna is mounted in a place where it can see the clear sky, and there are no obstructions (especially metal ones) around and above it. Make sure you use a working GPS antenna. Try another GPS antenna if you have a spare one. | 7.3. GPS antenna has been mounted in the wrong place. Make sure the GPS antenna is mounted in a place where it can see the clear sky, and there are no obstructions (especially metal ones) around and above it. Make sure you use a working GPS antenna. Try another GPS antenna if you have a spare one. | ||
[[Category: Fleet management FAQ]] | |||