Changes

! style="text-align: left;" | Can't set the program number indicated on the scheme

! style="text-align: left;" | Can't set the program number indicated on the scheme

|| No program number in the CAN adapter module memory. || A software update of CAN adapter module is required.  

|| No program number in the CAN adapter module memory. || A software update of CAN adapter module is required.  

Module software can be updated using Teltonika CAN adapter updater with special Bootloader adapter. Please ask your sales manager for more information.

Module software can be updated using a Teltonika CAN adapter updater with a special Bootloader adapter. Please ask your sales manager for more information.

  CAN adapter can be updated only from software version – '''2013-03-18''' and revision - '''91'''. Module software and revision version can be checked via SMS command - [[FMB lvcangetinfo|'''lvcangetinfo''']]

  CAN adapter can be updated only from software version – '''2013-03-18''' and revision - '''91'''. Module software and revision version can be checked via SMS command - [[FMB lvcangetinfo|'''lvcangetinfo''']]

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| LED diode does not blink - CAN adapter power cables are not connected || Make sure that CAN adapter power cables are properly connected to +12...24V DC power source and ground.

| LED diode does not blink - CAN adapter power cables are not connected || Make sure that CAN adapter power cables are properly connected to +12...24V DC power source and ground.

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| Wrong connection between CAN adapter and Teltonika tracker || Make sure that CAN adapter is properly connected to Teltonika tracker. FMB1YX, FM36YX devices connects to CAN adapters via INPUT 5 and INPUT 6 cables. FM11YX, FMA1YX, FM6YXX, FMB6YX devices connects to CAN adapters via Mini-USB cable.

| Wrong connection between CAN adapter and Teltonika tracker || Make sure that CAN adapter is properly connected to the Teltonika tracker. FMB1YX, FM36YX devices connect to CAN adapters via INPUT 5 and INPUT 6 cables. FM11YX, FMA1YX, FM6YXX, FMB6YX devices connect to CAN adapters via Mini-USB cable.

  Check answer to SMS command - [[FMB lvcangetinfo|'''lvcangetinfo''']]

  Check answer to SMS command - [[FMB lvcangetinfo|'''lvcangetinfo''']]

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! style="text-align: left;" rowspan="4" | CAN adapter returns part of the data  

! style="text-align: left;" rowspan="4" | CAN adapter returns part of the data  

| rowspan="2" | LED diode blinks – wrong connection of the CAN2. Sometimes two different CAN buses have the similar colors wires (for example VW PASSAT). || Make sure that in the vehicle is connected the correct CAN2 bus, the connection indicated in the CAN adapter scheme should be used including the PINs number in the connector.

| rowspan="2" | LED diode blinks – wrong connection of the CAN2. Sometimes two different CAN buses have similar color wires (for example VW PASSAT). || Make sure that in the vehicle is connected to the correct CAN2 bus, the connection indicated in the CAN adapter scheme should be used including the PINs number in the connector.

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| Make sure that the lines CAN2-H and CAN2-L are not mixed (look the connection scheme of CAN adapter).

| Make sure that the lines CAN2-H and CAN2-L are not mixed (look the connection scheme of CAN adapter).

! style="text-align: left;" rowspan="4" | CAN adapter generates errors in the vehicle  

! style="text-align: left;" rowspan="4" | CAN adapter generates errors in the vehicle  

|| CAN adapter was installed in a different car and has been programmed with incorrect program number.  

|| CAN adapter was installed in a different car and has been programmed with incorrect program numbers.  

|| Make sure that the correct program number was introduced (look the connection scheme of CAN adapter).

|| Make sure that the correct program number was introduced (look the connection scheme of CAN adapter).

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! style="text-align: left;" rowspan="2" | The connection scheme does not match the car – absence of the wires indicated in the vehicle indicated in the connection scheme  

! style="text-align: left;" rowspan="2" | The connection scheme does not match the car – an absence of the wires indicated in the vehicle indicated in the connection scheme  

|| On the east market older models of the vehicles are still produced (for example IVECO EUROCARGO 2008 EURO 3 while on the west market the vehicle meets the EURO 4 standard).

|| On the east market older models of the vehicles are still produced (for example IVECO EUROCARGO 2008 EURO 3 while on the west market the vehicle meets the EURO 4 standard).

|| Look at the connection scheme of vehicle's older models.

|| Look at the connection scheme of the vehicle's older models.

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| Sometimes the wire colours on the scheme are different from the wire colours in the vehicle. || Please connect to the wires indicated in the connection scheme paying attention to the number of the PINs. The number of the PINs of the diagnostic connector are compatible with the OBD2 standard.

| Sometimes the wire colors on the scheme are different from the wire colors in the vehicle. || Please connect to the wires indicated in the connection scheme paying attention to the number of the PINs. The number of the PINs of the diagnostic connector is compatible with the OBD2 standard.

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[[Category:Fleet management FAQ]]

[[Category: Fleet management FAQ]]