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Created page with "The main questions and answers listed in the selected FAQ section. {| class="wikitable sortable" |+ |- ! style="background: black; color: white;" |Question ! style="background..."
The main questions and answers listed in the selected FAQ section.
{| class="wikitable sortable"
|+
|-
! style="background: black; color: white;" |Question
! style="background: black; color: white;" |Answers
! style="background: black; color: white;" |Information Links:
|-
! style="text-align: left;" |How to get the access to the FOTA WEB?
||Please contact the sales manager dedicated to you according to the creation of this account. Provide your e-mail to which the invitation will be send.||
|-
|'''How to start with the FOTA WEB?'''
|We have the quick tutorial ready on our YouTube channel. Please visit and subscribe.
|https://www.youtube.com/watch?v=Nk4nYHlxqTg
|-
|'''What feature do the FOTA WEB have?'''
|'''The FOTA WEB is a powerful web tool, which allows to:'''
'''Update''' the devices '''Firmware''' '''and Configuration'''
'''See''' the '''Active''' devices '''Statuses'''
'''Search''' the devices, according to IMEI, SN, Configuration, Firmware
'''Filter the devices''' according to Firmware, Model, Groups, Companies, and more.
'''Create''' new '''User companies'''
'''Group''' the devices
'''Download''' the '''Logs''', '''Configuration''' from the devices
|More Information about the possibilities is in our wiki manual:
|-
! style="text-align: left;" |Some of the devices I have do not appear in my FOTA WEB. How can I make the device appear in my account?
||Please contact your Sales Managers, the devices which are bought from the other sources are not added automatically to the account.||
|-
|'''How to know that the device successfully uploaded Firmware and Configuration?'''
|The device status will change to the complete.
The device status will change in this order:
1. You just assigned the firmware > Device will be showed as pending status.
2. After some time (by default device will connect to FOTA WEB every 12 hours to check if there are any tasks pending) the device will change the status to updating.
3. After the time, the device will clear the statuses and change the information in the main menu. The update is complete.
|
|-
! style="text-align: left;" |Why the device does not connect instantly to the FOTA WEB when I assign the update?
||The connection to the FOTA WEB comes from the device's side. There is a need to wait for the 12 hours period by default for the device to connect. It is possible to send the '''SMS/GPRS''' command '''to make the instant connection''' to the FOTA WEB system. Please check the SMS command '''web_connect''' in the link provided.
||[[FMB SMS/GPRS Commands]]
|-
|'''How to know which task I assigned will be done first?'''
|Tasks in FOTA WEB are executed as follows:
1. Download Black Box from the device
2. Upload FW to the device
3. Download CFG from the device
4. Download LOGS from the device
5. Upload CFG to the device
|
|-
|'''Which devices have the availability to use FOTA WEB?'''
|The unsupported devices are: FMB630, FM6300, FM11, FM1YX, FM2YX, FMA1, FMA2YX, and other older devices.
FM36YX only supports the firmware updates.
|
|-
|'''Some of the devices seems to not connect to the FOTA WEB. Updates are still pending.'''
|Make sure that the devices have the required Firmware version 01.03.13 for FOTA WEB supportive. Make sure that the FOTA WEB settings are set according to the manual.
|[[Getting Started v2]]
|}
{| class="wikitable sortable"
|+
|-
! style="background: black; color: white;" |Question
! style="background: black; color: white;" |Answers
! style="background: black; color: white;" |Information Links:
|-
! style="text-align: left;" |How to get the access to the FOTA WEB?
||Please contact the sales manager dedicated to you according to the creation of this account. Provide your e-mail to which the invitation will be send.||
|-
|'''How to start with the FOTA WEB?'''
|We have the quick tutorial ready on our YouTube channel. Please visit and subscribe.
|https://www.youtube.com/watch?v=Nk4nYHlxqTg
|-
|'''What feature do the FOTA WEB have?'''
|'''The FOTA WEB is a powerful web tool, which allows to:'''
'''Update''' the devices '''Firmware''' '''and Configuration'''
'''See''' the '''Active''' devices '''Statuses'''
'''Search''' the devices, according to IMEI, SN, Configuration, Firmware
'''Filter the devices''' according to Firmware, Model, Groups, Companies, and more.
'''Create''' new '''User companies'''
'''Group''' the devices
'''Download''' the '''Logs''', '''Configuration''' from the devices
|More Information about the possibilities is in our wiki manual:
|-
! style="text-align: left;" |Some of the devices I have do not appear in my FOTA WEB. How can I make the device appear in my account?
||Please contact your Sales Managers, the devices which are bought from the other sources are not added automatically to the account.||
|-
|'''How to know that the device successfully uploaded Firmware and Configuration?'''
|The device status will change to the complete.
The device status will change in this order:
1. You just assigned the firmware > Device will be showed as pending status.
2. After some time (by default device will connect to FOTA WEB every 12 hours to check if there are any tasks pending) the device will change the status to updating.
3. After the time, the device will clear the statuses and change the information in the main menu. The update is complete.
|
|-
! style="text-align: left;" |Why the device does not connect instantly to the FOTA WEB when I assign the update?
||The connection to the FOTA WEB comes from the device's side. There is a need to wait for the 12 hours period by default for the device to connect. It is possible to send the '''SMS/GPRS''' command '''to make the instant connection''' to the FOTA WEB system. Please check the SMS command '''web_connect''' in the link provided.
||[[FMB SMS/GPRS Commands]]
|-
|'''How to know which task I assigned will be done first?'''
|Tasks in FOTA WEB are executed as follows:
1. Download Black Box from the device
2. Upload FW to the device
3. Download CFG from the device
4. Download LOGS from the device
5. Upload CFG to the device
|
|-
|'''Which devices have the availability to use FOTA WEB?'''
|The unsupported devices are: FMB630, FM6300, FM11, FM1YX, FM2YX, FMA1, FMA2YX, and other older devices.
FM36YX only supports the firmware updates.
|
|-
|'''Some of the devices seems to not connect to the FOTA WEB. Updates are still pending.'''
|Make sure that the devices have the required Firmware version 01.03.13 for FOTA WEB supportive. Make sure that the FOTA WEB settings are set according to the manual.
|[[Getting Started v2]]
|}
