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==FAQ==
==FAQ==
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!Question
! rowspan="1" style="width: 400px; background: #0054A6; color: white;" |'''Question'''
!How to check?
! rowspan="1" style="width: 400px; background: #0054A6; color: white;" |'''How to check?'''
!What to do next?
! rowspan="1" style="width: 400px; background: #0054A6; color: white;" |'''What to do next?'''
|-
|-
|How can I find out if my FMB003 device is correctly configured to receive OBDII parameters (with OBD OEM Total Mileage) from the vehicle?
| rowspan="1" style="text-align: left; style=" width: 150px; background: white; color: black;" |How can I find out if my FMB003 device is correctly configured to receive OBDII parameters (with OBD OEM Total Mileage) from the vehicle?
|Check the section [[Pay_as_You_Drive#2._Configuring_scenario|Configuring scenario]].
| rowspan="1" style="text-align: left; style=" width: 150px; background: white; color: black;" |Check the section [[Pay_as_You_Drive#2._Configuring_scenario|Configuring scenario]].
|
| rowspan="1" style="text-align: left; style=" width: 150px; background: white; color: black;" |
* Make any necessary corrections in the configuration.
* Make any necessary corrections in the configuration.
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|-
|How can I find out if my FMB003 device can receive data from the vehicle?
| rowspan="1" style="text-align: left; style=" width: 150px; background: white; color: black;" |How can I find out if my FMB003 device can receive data from the vehicle?
|Send the following SMS/GPRS command to the device with '''Ignition ON''':
| rowspan="1" style="text-align: left; style=" width: 150px; background: white; color: black;" |Send the following SMS/GPRS command to the device with '''Ignition ON''':
''<SMS Login> <SMS Password>'' '''[[FMB_obdinfo|obdinfo]]'''
''<SMS Login> <SMS Password>'' '''[[FMB_obdinfo|obdinfo]]'''
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| rowspan="1" style="text-align: left; style=" width: 150px; background: white; color: black;" |
* The device response of the p1-4 protocols consisting of data indicates that data is received.
* The device response of the p1-4 protocols consisting of data indicates that data is received.
''Prot:6,VIN:WVWZZZAUZFW125650,TM:15,CNT:12,ST:DATA REQUESTING,<span style="background:#d491b9">P1:0xBFBFB993,P2:0x8007E019,P3:0xFED00000,P4:0x0</span>,MIL:0,DTC:0,ID3,Hdr:7E8,Phy:0''
''Prot:6,VIN:WVWZZZAUZFW125650,TM:15,CNT:12,ST:DATA REQUESTING,<span style="background:#d491b9">P1:0xBFBFB993,P2:0x8007E019,P3:0xFED00000,P4:0x0</span>,MIL:0,DTC:0,ID3,Hdr:7E8,Phy:0''
* The device response of the p1-4 protocols consisting of zeros indicates that no data is received.
* The device response of the p1-4 protocols consisting of zeros indicates that no data is received.
''Prot:0,VIN:N/A,TM:10,CNT:0,ST:OFF,<span style="background:#d491b9">P1:0x0,P2:0x0,P3:0x0,P4:0x0</span>,MIL:0,DTC:0,ID0,Hdr:0,Phy:0''
''Prot:0,VIN:N/A,TM:10,CNT:0,ST:OFF,<span style="background:#d491b9">P1:0x0,P2:0x0,P3:0x0,P4:0x0</span>,MIL:0,DTC:0,ID0,Hdr:0,Phy:0''
|-
|-
|How can I find out if [[FMB003_Teltonika_Data_Sending_Parameters_ID#OBD_elements|VIN]] (Vehicle Identification Number) has been received from the vehicle by my FMB003 device so that the correct configuration can be obtained from FOTA WEB?
| rowspan="1" style="text-align: left; style=" width: 150px; background: white; color: black;" |How can I find out if [[FMB003_Teltonika_Data_Sending_Parameters_ID#OBD_elements|VIN]] (Vehicle Identification Number) has been received from the vehicle by my FMB003 device so that the correct configuration can be obtained from FOTA WEB?
|Send the following SMS/GPRS command to the device with '''Ignition ON''':
| rowspan="1" style="text-align: left; style=" width: 150px; background: white; color: black;" |Send the following SMS/GPRS command to the device with '''Ignition ON''':
''<SMS Login> <SMS Password>'' '''[[FMB_obdinfo|obdinfo]]'''
''<SMS Login> <SMS Password>'' '''[[FMB_obdinfo|obdinfo]]'''
|
| rowspan="1" style="text-align: left; style=" width: 150px; background: white; color: black;" |
* The device response with VIN:<VIN> indicates that VIN is received.
* The device response with VIN:<VIN> indicates that VIN is received.
''Prot:6,<span style="background:#d4f991">VIN:WVWZZZAUZFW125650</span>,TM:15,CNT:12,ST:DATA REQUESTING,P1:0xBFBFB993,P2:0x8007E019,P3:0xFED00000,P4:0x0,MIL:0,DTC:0,ID3,Hdr:7E8,Phy:0''
''Prot:6,<span style="background:#d4f991">VIN:WVWZZZAUZFW125650</span>,TM:15,CNT:12,ST:DATA REQUESTING,P1:0xBFBFB993,P2:0x8007E019,P3:0xFED00000,P4:0x0,MIL:0,DTC:0,ID3,Hdr:7E8,Phy:0''
''<SMS Login> <SMS Password>'' '''setparam 40005:1'''
''<SMS Login> <SMS Password>'' '''setparam 40005:1'''
''<SMS Login> <SMS Password>'' '''setparam 40003:<VIN>'''
''<SMS Login> <SMS Password>'' '''setparam 40003:<VIN>'''
|-
|-
|How can I find out if [[FMB003_Teltonika_Data_Sending_Parameters_ID#OBD_OEM_elements|OBD OEM Total Mileage]] can be received from the vehicle?
| rowspan="1" style="text-align: left; style=" width: 150px; background: white; color: black;" |How can I find out if [[FMB003_Teltonika_Data_Sending_Parameters_ID#OBD_OEM_elements|OBD OEM Total Mileage]] can be received from the vehicle?
|
| rowspan="1" style="text-align: left; style=" width: 150px; background: white; color: black;" |
'''Turn the ignition ON.'''
'''Turn the ignition ON.'''
*'''Configurator:''' Check if the device is configured correctly. Check the section [[Pay_as_You_Drive#2._Configuring_scenario|Configuring scenario]].
*'''Configurator:''' Check if the device is configured correctly. Check the section [[Pay_as_You_Drive#2._Configuring_scenario|Configuring scenario]].
*'''Server:''' Check if OBD OEM Total Mileage (AVL ID: 389) is coming to your server.
*'''Server:''' Check if OBD OEM Total Mileage (AVL ID: 389) is coming to your server.
*'''SMS/GPRS command:''' Check with '''readio''' SMS/GPRS command if OBD OEM Total Mileage can be received from the vehicle. ''SMS command structure: <SMS Login> <SMS Password> readio 389''
*'''SMS/GPRS command:''' Check with '''readio''' SMS/GPRS command if OBD OEM Total Mileage can be received from the vehicle. ''SMS command structure: <SMS Login> <SMS Password> readio 389''
|If the device is configured correctly and OBD OEM Total Mileage cannot be received from the vehicle:
| rowspan="1" style="text-align: left; style=" width: 150px; background: white; color: black;" |If the device is configured correctly and OBD OEM Total Mileage cannot be received from the vehicle:
*Contact your Teltonika Sales Manager with the make, model and model year of your vehicle.
*Contact your Teltonika Sales Manager with the make, model and model year of your vehicle.
*You can also contact Teltonika support via VIP HelpDesk with the make, model and model year of your vehicle. Please also share device response to '''obdinfo''' SMS/GPRS command with ignition ON.
*You can also contact Teltonika support via VIP HelpDesk with the make, model and model year of your vehicle. Please also share device response to '''obdinfo''' SMS/GPRS command with ignition ON.
