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Please check answers here, if you will not find answer then fill the VIP HELP desk query.
Please check answers here, if you will not find answer then fill the VIP HELP desk query.
===<big>Frequently asked questions regarding Dualcam solution</big>===
===<big>Frequently asked questions regarding DashCam solution</big>===
{| class="wikitable"
{| class="wikitable"
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|Firmware to install on FMX125 device for best DualCam support?
|Firmware to install on FMX125 device for best DualCam support?
|The latest current firmware to use on FMX125 devices is 03.27.13.Rev.362 and latest for DualCam solution is V2.2.3, please see the link here.
|The latest current firmware to use on FMX125 devices is 03.27.13.Rev.362 and latest for DashCam solution is V2.2.3, please see the link here.
|-
|-
|Picture quality received is very blurry, what can I do?
|Picture quality received is very blurry, what can I do?
|Please visit your configuration settings in RS232/RS485 Tab, in there you should see DualCam selected. With this selection, you should be able to see DualCam Feature Settings with available resolutions. There is a variety of different resolutions available ranging from 160x120 px to 1920x1080 px. Please note that selecting highest possible resolution will make a bigger file which will take longer to upload and consume more data compared to 1280x720 px size. We advice 1280x720 px as best choice.
|Please visit your configuration settings in RS232/RS485 Tab, in there you should see DualCam selected. With this selection, you should be able to see DashCam Feature Settings with available resolutions. There is a variety of different resolutions available ranging from 160x120 px to 1920x1080 px. Please note that selecting highest possible resolution will make a bigger file which will take longer to upload and consume more data compared to 1280x720 px size. We advice 1280x720 px as best choice.
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|-
| MicroSD card is not detected, how to fix this?
| MicroSD card is not detected, how to fix this?
| Camera image sending is not being sent as AVL data, it requires special protocol from the server side to be implemented. More information can be found on our wiki page here.
| Camera image sending is not being sent as AVL data, it requires special protocol from the server side to be implemented. More information can be found on our wiki page here.
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|-
|Can I configure my DualCAM over RS485 input for faster data transfer?
|Can I configure my DashCam over RS485 input for faster data transfer?
|Our DualCAM solution only works with RS232 input for more efficient development and lower power consumption.
|Our DashCam solution only works with RS232 input for more efficient development and lower power consumption.
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|-
|I do not see DualCam as selection on my RS232 input, what to do?
|I do not see DashCam as selection on my RS232 input, what to do?
| Please ensure that the configurator and firmware of your device is at the recommended version. If you are not sure which version of configurator you need, please contact your sales manager or create VIP HelpDesk query.
| Please ensure that the configurator and firmware of your device is at the recommended version. If you are not sure which version of configurator you need, please contact your sales manager or create VIP HelpDesk query.
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|-
|For any server related issues please contact Wialon directly on [email protected].
|For any server related issues please contact Wialon directly on [email protected].
|-
|-
| What is the IP Rating of our Dual camera?
| What is the IP Rating of our DashCam?
|The IP rating of Dualcam is IP41.
|The IP rating of DashCam is IP41.
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|-
|Is DualCam compatible with FMC225?
|Is DashCam compatible with FMC225?
|Dualcam is compatible with FMC225. As FMC225 is developed on the existing platform, it keeps all the functionalities from FMC125.
|DashCam is compatible with FMC225. As FMC225 is developed on the existing platform, it keeps all the functionalities from FMC125.
|}
|}
[[Category:Teltonika DashCam]]
[[Category:Teltonika DashCam]]
