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If you have a vehicle that is listed in the [[OBD_supported_vehicle_list|'''OBD OEM Supported Vehicle List''']] but OBD OEM is not read - follow the log capturing guide below.
If you have a vehicle that is listed in the [[OBD_supported_vehicle_list|'''OBD OEM Supported Vehicle List''']] but OBD OEM is not read - follow the log capturing guide below.
==== Capturing OBD logs from FMX00X via OEM Reset ====
==== Capturing OBD logs from FMX00X via OEM Reset ====
#Update the device to the latest firmware available.
#Make sure that the FMX00X is [https://www.youtube.com/watch?v=RJllm9verYg&ab_channel=TeltonikaTelematics connected properly] to the OBDII Socket.
#'''Start vehicle engine'''.
#Send following '''SMS commands''' to FMX00X device:
#*If you have set SMS login and password:<code>login pass log2sdfilterset 0;2;3;4;1</code>
#*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>log2sdfilterset 0;2;3;4;1</code> <p>If command <code>log2sdfilterset</code> was sent correctly you should receive SMS Response:<code>Enabled Trace Filters:5</code></p>
#After the SMS response message OBD log capturing will be started.
#OBD Function will not work, if vehicle is turned off or not moving - meaning that you need to test drive it for around 10 minutes.
#After the test drive, '''turn off''' vehicle engine.
#'''Download''' captured log (dump) files.
You can download logs via '''Teltonika Configurator''' or via '''FOTA WEB'''.
==== Download logs via '''Teltonika Configurator''' ====
[[File:dumpfilesfromcfg.gif|center]] <p>Please check [[FMB120_Status_info#Maintenance|Status info→Maintenance→Log/Dump]] and download dump <code>YYYY_MM_DD_HH_MM_SS_FMB1YX_IMEI_Dump.zip</code>.</p>
#
==== Download logs via '''FOTA WEB''' ====
<p>[[Image:CollectingLOG.png|center]]Enter FOTA WEB → Press on '''Devices''' tab → Select your device and press [[File:Fota_actions_v2.png|110px|link=]] → '''Task type''' → '''Receive internal log''' → '''From Oldest''' → '''Count 10''' (10 <span>files. Each log size up to 1 MB</span>)→[[File:Fota_download_v2.png|90px|link=]]<br>To start download process at once send following SMS command:
#*If you have set SMS login and password: <code>login pass web_connect</code>
#*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>web_connect</code><p>If command was sent correctly you should receive SMS Response:<code>web_connect resp:OK</code></p><p>To find downloaded log press on '''Tasks''' tab→Find your device by IMEI and Task type '''Received internal log'''→Download <code>IMEI_logs_TIMESTAMP.zip</code> as showed below:</p>[[File:Receive internal log.png|450px|link=]]</p>
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#*Using FOTA software<p>Using FOTA software from version '''2.10.7''':</p><p>Select your device, then at the right '''Download''' section press "'''Choose Files'''"→('''1''') '''Additional files''' target: <code>D:\Log\C\9.dmp</code>→('''2''') Browse "'''Download path'''"→('''3''') Press "'''Start Downloading'''".</p><p>[[File:Fota_s_log.jpg]]</p>
-->
#These log (dump) files can be read only with '''special software'''. Provide these files to your '''Teltonika Telematics Sales manager''' or '''Teltonika Telematics Support team''' for further investigation.
=== Requesting for OBD OEM Support / General Problems ===
=== Requesting for OBD OEM Support / General Problems ===
If you have a vehicle that is not listed in the [[OBD_supported_vehicle_list|'''OBD OEM Supported Vehicle List''']] or you are facing problems with OBD OEM in General - follow the log capturing guide below.
If you have a vehicle that is not listed in the [[OBD_supported_vehicle_list|'''OBD OEM Supported Vehicle List''']] or you are facing problems with OBD OEM in General - follow the log capturing guide below.
