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<font color=" #009900"><b>YES, if this issue is true</b></font>
<font color=" #009900"><b>YES, if this issue is true</b></font>
| rowspan="7" style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |Steps to fill out RMA form:
| rowspan="7" style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |Steps to fill out RMA form:
1. Login to HelpDesk: https://viphelpdesk.teltonika.lt/ <sup>1</sup>.
1. Login to HelpDesk: https://hd.teltonika.lt/ <sup>1</sup>.
2. Create new ticket and fill in the information about the non-functioning product.
2. Create new ticket and fill in the information about the non-functioning product.
Steps to fill out RMA form:
Steps to fill out RMA form:
1. Login to HelpDesk: https://viphelpdesk.teltonika.lt/ <sup>1</sup>.
1. Login to HelpDesk: https://hd.teltonika.lt/ <sup>1</sup>.
2. Create new ticket and fill in the information about the non-functioning product.
2. Create new ticket and fill in the information about the non-functioning product.
The recommended course of action when firmware issues are encountered is to contact your sales representative if the device was purchased directly from Teltonika or contact Teltonika support if VIP HelpDesk access is provided to you. If you purchased the device elsewhere, contact the distributor that sold you the device.
The recommended course of action when firmware issues are encountered is to contact your sales representative if the device was purchased directly from Teltonika or contact Teltonika support if HelpDesk access is provided to you. If you purchased the device elsewhere, contact the distributor that sold you the device.
<span style="color:#bb0000;"><b>IMPORTANT:</b></span> in any of the defined cases, please contact your sales representative or technical support before sending the device(s) to warranty, as without the RMA form confirmation the devices will not be accepted.
<span style="color:#bb0000;"><b>IMPORTANT:</b></span> in any of the defined cases, please contact your sales representative or technical support before sending the device(s) to warranty, as without the RMA form confirmation the devices will not be accepted.
[[Category: Frequently Asked Questions - FAQ]]
[[Category: Frequently Asked Questions - FAQ]]
