Changes

==='''Essential information'''===

===Essential information===

''The following will provide us with the minimum information, needed to start solving the issue:''

''The following will provide us with the minimum information, needed to start solving the issue:''

====What is the Device model====

====What is the Device model====

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==='''Conditional information'''===

===Conditional information===

''The number of devices will help us to evaluate/assign the priority of the case while type of the issue and understand the situation better and select the best course of action for solving it. '''Conditional information is consisted of:'''''

''The number of devices will help us to evaluate/assign the priority of the case while type of the issue and understand the situation better and select the best course of action for solving it. '''Conditional information is consisted of:'''''

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==='''Provide Advanced and additional information'''===

===Provide Advanced and additional information===

''The log/DUMP files allow the engineers to provide you with initial '''insights into your issue with the first response.''' Invest few minutes of your time to get the log/DUMP files containing the issue to have the solution ASAP. '''Advanced and additional information is consisted of:'''''

''The log/DUMP files allow the engineers to provide you with initial '''insights into your issue with the first response.''' Invest few minutes of your time to get the log/DUMP files containing the issue to have the solution ASAP. '''Advanced and additional information is consisted of:'''''

RAW data in Hex is preferred, you should also specify the exact time when the issue in data can be seen (For example: 2020.02.24 10:00 AM GMT +0 until 2020.02.24 13:00 PM GMT +0).

RAW data in Hex is preferred, you should also specify the exact time when the issue in data can be seen (For example: 2020.02.24 10:00 AM GMT +0 until 2020.02.24 13:00 PM GMT +0).

====Other relevant information: ====

====Other relevant information:====

What has been done to try and fix the issue

What has been done to try and fix the issue

==How to get Debug Information==

=='''How to get Debug Information'''==

Follow these quick steps to all necesssary debug information in just over 10 minutes.

Follow these quick steps to all necesssary debug information in just over 10 minutes.

Note 5.1:In the GIF file is save to Documents folder for quick access by pressing the "Open directory" button in the configurator.

Note 5.1:In the GIF file is save to Documents folder for quick access by pressing the "Open directory" button in the configurator.

==Quick links==

=='''Quick links'''==

[[Fleet_management_FAQ|FAQ]]

[[Fleet_management_FAQ|FAQ]]