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''The log/DUMP files allow the engineers to provide you with initial '''insights into your issue with the first response.''' Invest few minutes of your time to get the log/DUMP files containing the issue to have the solution ASAP. '''Advanced and additional information is consisted of:'''''
 
''The log/DUMP files allow the engineers to provide you with initial '''insights into your issue with the first response.''' Invest few minutes of your time to get the log/DUMP files containing the issue to have the solution ASAP. '''Advanced and additional information is consisted of:'''''
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====DUMP/LOG files:====
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====DUMP/LOG files====
 
Dump files - Provide files that the device logged automatically. They are useful if the issue happened already and not more then 3 hours passed after.  
 
Dump files - Provide files that the device logged automatically. They are useful if the issue happened already and not more then 3 hours passed after.  
    
Log files - Provide live information when the issue is happening. They are useful when the device is currently having the issue or you can replicate it with log running.
 
Log files - Provide live information when the issue is happening. They are useful when the device is currently having the issue or you can replicate it with log running.
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====Raw server data:====
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====Raw server data====
 
RAW data in Hex is preferred, you should also specify the exact time when the issue in data can be seen (For example: 2020.02.24 10:00 AM GMT +0 until 2020.02.24 13:00 PM GMT +0).
 
RAW data in Hex is preferred, you should also specify the exact time when the issue in data can be seen (For example: 2020.02.24 10:00 AM GMT +0 until 2020.02.24 13:00 PM GMT +0).
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====Other relevant information:====
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====Other relevant information====
 
What has been done to try and fix the issue
 
What has been done to try and fix the issue
  

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