Changes

''The log/DUMP files allow the engineers to provide you with initial '''insights into your issue with the first response.''' Invest few minutes of your time to get the log/DUMP files containing the issue to have the solution ASAP. '''Advanced and additional information is consisted of:'''''

''The log/DUMP files allow the engineers to provide you with initial '''insights into your issue with the first response.''' Invest few minutes of your time to get the log/DUMP files containing the issue to have the solution ASAP. '''Advanced and additional information is consisted of:'''''

====DUMP/LOG files:====

====DUMP/LOG files====

Dump files - Provide files that the device logged automatically. They are useful if the issue happened already and not more then 3 hours passed after.  

Dump files - Provide files that the device logged automatically. They are useful if the issue happened already and not more then 3 hours passed after.  

Log files - Provide live information when the issue is happening. They are useful when the device is currently having the issue or you can replicate it with log running.

Log files - Provide live information when the issue is happening. They are useful when the device is currently having the issue or you can replicate it with log running.

====Raw server data:====

====Raw server data====

RAW data in Hex is preferred, you should also specify the exact time when the issue in data can be seen (For example: 2020.02.24 10:00 AM GMT +0 until 2020.02.24 13:00 PM GMT +0).

RAW data in Hex is preferred, you should also specify the exact time when the issue in data can be seen (For example: 2020.02.24 10:00 AM GMT +0 until 2020.02.24 13:00 PM GMT +0).

====Other relevant information:====

====Other relevant information====

What has been done to try and fix the issue

What has been done to try and fix the issue