Difference between revisions of "TCT FAQ"

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[[Category:Telematics Configuration Tool (TCT)]]  
 
[[Category:Telematics Configuration Tool (TCT)]]  
 
==Frequently Asked Questions==
 
==Frequently Asked Questions==
−
 
 
*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">Which Operating Systems are supported by the TCT? </font></div>
 
*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">Which Operating Systems are supported by the TCT? </font></div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
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  The current TCT version is compatible only with Windows OS. TCT does not support Mac OS, Linux, or other OS platforms at the moment, for more information please check our wiki page. >>> [[Getting_started_with_TCT_desktop_application#Minimum_System_Requirements|Minimum System Requirements]]
+
  The current TCT version is compatible with Windows OS. TCT does not support Mac OS, Linux, or other OS platforms at the moment, for more information please check our wiki page. >>> [[Getting_started_with_TCT_desktop_application#Minimum_System_Requirements|Minimum System Requirements]]
 +
</div>
 +
</div>
 +
*<div class="mw-customtoggle-2" style="color: #0054A6;"><font size="2">Is TCT a web-based tool?</font></div>
 +
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-2">
 +
<div class="mw-collapsible-content">
 +
TCT is a desktop application, though a web-based TCT version is in the plans.
 
</div>
 
</div>
 
</div>
 
</div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-3">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  No, mobile version of TCT is not available.
+
  Not at the moment.
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-6" style="color: #0054A6;"><font size="2">Which device firmware versions support TCT?</font></div>
+
*<div class="mw-customtoggle-4" style="color: #0054A6;"><font size="2">Which Teltonika Telematics devices are supported by the TCT? </font></div>
−
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-6">
+
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-4">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  Teltonika Telematics devices with firmware version '''03.27.13.Rev.03''' or higher are supported by the TCT.  
+
  TCT  supports all [[Telematics_Configuration_Tool_(TCT)|Teltonika Telematics devices.]]
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-7" style="color: #0054A6;"><font size="2">Does TCT support any of the Special/Experimental Firmware versions?</font></div>
+
*<div class="mw-customtoggle-5" style="color: #0054A6;"><font size="2">Are there any plans to support Autonomous devices in TCT?</font></div>
−
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-7">
+
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-5">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  At the moment - no. Though support of some of the Special firmware versions will be added gradually. Experimental firmware versions won’t be supported. The client can still use the old FMB configurator to setup devices with experimental firmware version.  
+
  No, Autonomous devices developed by former Teltonika Mobility won’t be supported in TCT.
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-41" style="color: #0054A6;"><font size="2">What happens if a device with unsupported firmware version is connected? </font></div>
+
*<div class="mw-customtoggle-6" style="color: #0054A6;"><font size="2">Which Firmware version does TCT Support?</font></div>
−
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-41">
+
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-6">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  TCT will return a warning that correct firmware version must be used and will allow you to update the firmware through TCT.
+
  TCT will support only current platform devices with base firmware 03.27.13.Rev.03 and higher.  
−
[[File:TCT_unsupported_FW_version.png|800px|thumb|alt=|none]]
 
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-11" style="color: #0054A6;"><font size="2">Which Teltonika Telematics devices are supported by the TCT? </font></div>
+
*<div class="mw-customtoggle-7" style="color: #0054A6;"><font size="2">Does TCT support Special/Custom/Experimental Firmware?</font></div>
−
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-11">
+
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-7">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  TCT  supports all [[Telematics_Configuration_Tool_(TCT)|Teltonika Telematics devices.]], except the former Teltonika Mobility devices - TFT100, TST100, TAT100, GH5200, TMT250
+
  Special/Custom firmware will be added gradually. Experimental and Test firmware won’t be supported. The client can still use the old configurator for Test and Experimental firmware.
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-5" style="color: #0054A6;"><font size="2">Are there any plans to support currently available Autonomous devices in TCT?</font></div>
+
*<div class="mw-customtoggle-8" style="color: #0054A6;"><font size="2">Does TCT support configuration through Bluetooth ?</font></div>
−
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-5">
+
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-8">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  No, the currently available Autonomous devices like TAT100 won't be supported by the TCT.  
+
  TCT does not support configuration through Bluetooth, only cable connection.  
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-9" style="color: #0054A6;"><font size="2">Can we manually adjust the Screen Resolution of TCT?</font></div>
+
*<div class="mw-customtoggle-9" style="color: #0054A6;"><font size="2">Can we adjust the Screen Resolution of TCT?</font></div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-9">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-9">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  No, but TCT automatically adapts to different screen sizes.
+
  Yes, If you ever encountered the issue that some parameters do not fit the screen, TCT is adapted to different screen sizes. It does not matter if you use a 13, 15, or 27-inch screen
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-10" style="color: #0054A6;"><font size="2">Which languages TCT support?</font></div>
+
*<div class="mw-customtoggle-10" style="color: #0054A6;"><font size="2">What languages will be available on TCT?</font></div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-10">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-10">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  Currently, TCT is only available in the English language. Though in the future we might add more languages.  
+
  TCT will be available in English other languages can be added in the future based on the demand from customers. Spanish and French have higher chances to be added, implementing Arabic would be more complicated due to its right-to-left structure.
 +
</div>
 +
</div>
 +
*<div class="mw-customtoggle-11" style="color: #0054A6;"><font size="2">Is there an option to save configuration file to the cloud?</font></div>
 +
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-11">
 +
<div class="mw-collapsible-content">
 +
With the desktop version - no. When the web version will be released, it will save configuration directly to FOTA WEB.  
 
</div>
 
</div>
 
</div>
 
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<div class="mw-collapsible-content">
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  Yes, please check our wiki page for more information. >>>[[Getting_started_with_TCT_desktop_application#Editing_a_Configuration_File| Editing a Configuration file]].  
+
  Yes, please check our wiki page for more information. >>>[[Getting_started_with_TCT_desktop_application#Editing_a_Configuration_File| Editing a Configuration file]].  
 
</div>
 
</div>
 
</div>
 
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-13">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  Mouseover to the ID icon inside the parameter box. Please check the visual example below.
+
  Mouseover to the ID icon inside the parameter box, please check the GIF below to know more.
 
[[File:Parameter ID.gif|thumb|alt=|none]]
 
[[File:Parameter ID.gif|thumb|alt=|none]]
 +
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-14" style="color: #0054A6;"><font size="2">How to use tooltip?</font></div>
+
*<div class="mw-customtoggle-14" style="color: #0054A6;"><font size="2">How to use tool tip?</font></div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-14">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-14">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  Mouse over to the '''<nowiki/>'i'''' icon located on the upper left side of the parameter box to view the summarized description of the parameter, click that icon to see more detailed information. Please check the visual example below.
+
  Mouse over to the '''<nowiki/>'i'''' icon located on the upper left side of the parameter box to view the summarized description of the parameter, click that icon to see more detailed information, please check the GIF below to know more.
 
[[File:Tool_tip_click.gif|thumb|alt=|none]]
 
[[File:Tool_tip_click.gif|thumb|alt=|none]]
 +
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-15" style="color: #0054A6;"><font size="2">Is it possible to search for parameters using Parameter ID/Keyword? </font></div>
+
*<div class="mw-customtoggle-15" style="color: #0054A6;"><font size="2">Does TCT support search through Parameter ID/Keyword? </font></div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-15">
 
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<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  Yes, please check our wiki page for more information. >>>[[TCT_Search| TCT Search]].  
+
  Yes, please check our wiki page for more information. >>>[[TCT_Search| TCT Search]].  
 
   
 
   
 
</div>
 
</div>
 
</div>
 
</div>
  
−
*<div class="mw-customtoggle-16" style="color: #0054A6;"><font size="2">How to find debug information? Where log files will be saved? </font></div>
+
*<div class="mw-customtoggle-16" style="color: #0054A6;"><font size="2">What about debugging the TCT? Logs will be saved on the cloud or locally? Or maybe both? </font></div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-16">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-16">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  By opening Configuration settings, you will see the path of the log files saving place. Log files will be saved locally. >>>[[TCT_Device_Status#Maintenance| TCT Maintenance]].  
+
  In Configuration settings, you will see the path and open button for TCT logs. It will be saved locally (desktop version). >>>[[TCT_Device_Status#Maintenance| TCT Maitenance]].
 +
 +
</div>
 +
</div>
 +
 
 +
*<div class="mw-customtoggle-17" style="color: #0054A6;"><font size="2">Can Auto update be turned off? </font></div>
 +
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-17">
 +
<div class="mw-collapsible-content">
 +
The user can’t turn off the Auto update feature (in other words, the notifications about new versions will still be received). Meantime it’s up to the user to install these updates or not.
 +
 +
</div>
 +
</div>
 +
 
 +
*<div class="mw-customtoggle-18" style="color: #0054A6;"><font size="2">If for some reason client wants to roll back the TCT version, is it possible? </font></div>
 +
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-18">
 +
<div class="mw-collapsible-content">
 +
The software doesn’t support this. The client can do it manually (download an older version and install it).  
 
   
 
   
 
</div>
 
</div>
 
</div>
 
</div>
  
−
*<div class="mw-customtoggle-19" style="color: #0054A6;"><font size="2">Will the old FMB Configurator support new firmware releases and new devices in the future? </font></div>
+
*<div class="mw-customtoggle-19" style="color: #0054A6;"><font size="2">Does Old Teltonika Configurator will support new firmware and new devices in the future? </font></div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-19">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-19">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  FMB Configurator will still be maintained and have its own new releases with support for new firmware versions till it reaches the EOL final stage.
+
  Teltonika Configurator will have new versions and will support new firmware for existing platform devices as long as its End of Life is not planned. New platform devices won’t be supported in Teltonika Configurator, it will work with TCT only.  
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-20" style="color: #0054A6;"><font size="2">When is the EOL of the FMB configurator? </font></div>
+
*<div class="mw-customtoggle-20" style="color: #0054A6;"><font size="2">Will there be EOL date for old configurator? </font></div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-20">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-20">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  The EOL of FMB configurator is not announced yet. We want to give our customers enough time to get used to TCT, before discontinuing the FMB configurator.
+
  Yes, Teltonika Configurator will be discontinued at some point in future. However, we want to give our customers enough time to get used to TCT. Now there is no EOL date planned.
 
</div>
 
</div>
 
</div>
 
</div>

Revision as of 11:07, 24 April 2023

Main Page > Software & Applications > Telematics Configuration Tool (TCT) > TCT FAQ

Frequently Asked Questions

  • Which Operating Systems are supported by the TCT? 
The current TCT version is compatible with Windows OS. TCT does not support Mac OS, Linux, or other OS platforms at the moment, for more information please check our wiki page. >>> Minimum System Requirements
  • Is TCT a web-based tool?
TCT is a desktop application, though a web-based TCT version is in the plans.
  • Is TCT supported by the mobile platforms?
Not at the moment.
  • Which Teltonika Telematics devices are supported by the TCT?
  • Are there any plans to support Autonomous devices in TCT?
No, Autonomous devices developed by former Teltonika Mobility won’t be supported in TCT.
  • Which Firmware version does TCT Support?
TCT will support only current platform devices with base firmware 03.27.13.Rev.03 and higher.
  • Does TCT support Special/Custom/Experimental Firmware?
Special/Custom firmware will be added gradually. Experimental and Test firmware won’t be supported. The client can still use the old configurator for Test and Experimental firmware.
  • Does TCT support configuration through Bluetooth ?
TCT does not support configuration through Bluetooth, only cable connection.
  • Can we adjust the Screen Resolution of TCT?
Yes, If you ever encountered the issue that some parameters do not fit the screen, TCT is adapted to different screen sizes. It does not matter if you use a 13, 15, or 27-inch screen
  • What languages will be available on TCT?
TCT will be available in English other languages can be added in the future based on the demand from customers. Spanish and French have higher chances to be added, implementing Arabic would be more complicated due to its right-to-left structure.
  • Is there an option to save configuration file to the cloud?
With the desktop version - no. When the web version will be released, it will save configuration directly to FOTA WEB.
  • Can we check the current device Configuration File name on TCT?
Yes, please check our  wiki page for more information. >>> Editing a Configuration file.
  • How to check the Parameter ID using the TCT?
Mouseover to the ID icon inside the parameter box, please check the GIF below to know more.
  • How to use tool tip?
Mouse over to the 'i' icon located on the upper left side of the parameter box to view the summarized description of the parameter, click that icon to see more detailed information, please check the GIF below to know more.
  • Does TCT support search through Parameter ID/Keyword? 
Yes, please check our  wiki page for more information. >>> TCT Search.
  • What about debugging the TCT? Logs will be saved on the cloud or locally? Or maybe both? 
In Configuration settings, you will see the path and open button for TCT logs. It will be saved locally (desktop version). >>> TCT Maitenance.
  • Can Auto update be turned off? 
The user can’t turn off the Auto update feature (in other words, the notifications about new versions will still be received). Meantime it’s up to the user to install these updates or not.
  • If for some reason client wants to roll back the TCT version, is it possible? 
The software doesn’t support this. The client can do it manually (download an older version and install it).
  • Does Old Teltonika Configurator will support new firmware and new devices in the future? 
Teltonika Configurator will have new versions and will support new firmware for existing platform devices as long as its End of Life is not planned. New platform devices won’t be supported in Teltonika Configurator, it will work with TCT only.
  • Will there be EOL date for old configurator? 
Yes, Teltonika Configurator will be discontinued at some point in future. However, we want to give our customers enough time to get used to TCT. Now there is no EOL date planned.
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