Difference between revisions of "TCT FAQ"

From Wiki Knowledge Base | Teltonika GPS
(Removed Bluetooth question.)
 
(10 intermediate revisions by 2 users not shown)
Line 1: Line 1:
 
[[Category:Telematics Configuration Tool (TCT)]]  
 
[[Category:Telematics Configuration Tool (TCT)]]  
 
==Frequently Asked Questions==
 
==Frequently Asked Questions==
 +
 
*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">Which Operating Systems are supported by the TCT? </font></div>
 
*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">Which Operating Systems are supported by the TCT? </font></div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  The current TCT version is compatible with Windows OS. TCT does not support Mac OS, Linux, or other OS platforms at the moment, for more information please check our wiki page. >>> [[Getting_started_with_TCT_desktop_application#Minimum_System_Requirements|Minimum System Requirements]]
+
  The current TCT version is compatible only with Windows OS. TCT does not support Mac OS, Linux, or other OS platforms at the moment, for more information please check our wiki page. >>> [[Getting_started_with_TCT_desktop_application#Minimum_System_Requirements|Minimum System Requirements]]
−
</div>
 
−
</div>
 
−
*<div class="mw-customtoggle-2" style="color: #0054A6;"><font size="2">Is TCT a web-based tool?</font></div>
 
−
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-2">
 
−
<div class="mw-collapsible-content">
 
−
TCT is a desktop application, though a web-based TCT version is in the plans.
 
 
</div>
 
</div>
 
</div>
 
</div>
Line 16: Line 11:
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-3">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-3">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  Not at the moment.
+
  No, mobile version of TCT is not available.
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-4" style="color: #0054A6;"><font size="2">Which Teltonika Telematics devices are supported by the TCT? </font></div>
+
*<div class="mw-customtoggle-6" style="color: #0054A6;"><font size="2">Which device firmware versions support TCT?</font></div>
−
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-4">
+
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-6">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  TCT  supports all [[Telematics_Configuration_Tool_(TCT)|Teltonika Telematics devices.]], except the former Teltonika Mobility devices - TFT100, TST100, TAT100, GH5200, TMT250
+
  Teltonika Telematics devices with firmware version '''03.27.13.Rev.03''' or higher are supported by the TCT.
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-5" style="color: #0054A6;"><font size="2">Are there any plans to support currently available Autonomous devices in TCT?</font></div>
+
*<div class="mw-customtoggle-7" style="color: #0054A6;"><font size="2">Does TCT support any of the Special/Experimental Firmware versions?</font></div>
−
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-5">
+
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-7">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  No, the currently available Autonomous devices like TAT100 won't be supported by the TCT.  
+
  At the moment - no. Though support of some of the Special firmware versions will be added gradually. Experimental firmware versions won’t be supported. The client can still use the old FMB configurator to setup devices with experimental firmware version.  
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-6" style="color: #0054A6;"><font size="2">Which device firmware versions support TCT?</font></div>
+
*<div class="mw-customtoggle-41" style="color: #0054A6;"><font size="2">What happens if a device with unsupported firmware version is connected? </font></div>
−
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-6">
+
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-41">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  Teltonika Telematics devices with firmware version '''03.27.13.Rev.03''' or higher are supported by the TCT.  
+
  TCT will return a warning that correct firmware version must be used and will allow you to update the firmware through TCT.
 +
[[File:TCT_unsupported_FW_version.png|800px|thumb|alt=|none]]
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-7" style="color: #0054A6;"><font size="2">Does TCT support Special/Custom/Experimental Firmware?</font></div>
+
*<div class="mw-customtoggle-11" style="color: #0054A6;"><font size="2">Which Teltonika Telematics devices are supported by the TCT? </font></div>
−
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-7">
+
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-11">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  Special/Custom firmware will be added gradually. Experimental and Test firmware won’t be supported. The client can still use the old configurator for Test and Experimental firmware.
+
  TCT  supports all [[Telematics_Configuration_Tool_(TCT)|Teltonika Telematics devices.]], except the former Teltonika Mobility devices - TFT100, TST100, TAT100, GH5200, TMT250
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-8" style="color: #0054A6;"><font size="2">Does TCT support configuration through Bluetooth ?</font></div>
+
*<div class="mw-customtoggle-5" style="color: #0054A6;"><font size="2">Are there any plans to support currently available Autonomous devices in TCT?</font></div>
−
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-8">
+
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-5">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  TCT does not support configuration through Bluetooth, only cable connection.  
+
  No, the currently available Autonomous devices like TAT100 won't be supported by the TCT.  
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-9" style="color: #0054A6;"><font size="2">Can we adjust the Screen Resolution of TCT?</font></div>
+
*<div class="mw-customtoggle-9" style="color: #0054A6;"><font size="2">Can we manually adjust the Screen Resolution of TCT?</font></div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-9">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-9">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  Yes, If you ever encountered the issue that some parameters do not fit the screen, TCT is adapted to different screen sizes. It does not matter if you use a 13, 15, or 27-inch screen
+
  No, but TCT automatically adapts to different screen sizes.
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-10" style="color: #0054A6;"><font size="2">What languages will be available on TCT?</font></div>
+
*<div class="mw-customtoggle-10" style="color: #0054A6;"><font size="2">Which languages TCT support?</font></div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-10">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-10">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  TCT will be available in English other languages can be added in the future based on the demand from customers. Spanish and French have higher chances to be added, implementing Arabic would be more complicated due to its right-to-left structure.
+
  Currently, TCT is only available in the English language. Though in the future we might add more languages.  
−
</div>
 
−
</div>
 
−
*<div class="mw-customtoggle-11" style="color: #0054A6;"><font size="2">Is there an option to save configuration file to the cloud?</font></div>
 
−
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-11">
 
−
<div class="mw-collapsible-content">
 
−
With the desktop version - no. When the web version will be released, it will save configuration directly to FOTA WEB.  
 
 
</div>
 
</div>
 
</div>
 
</div>
Line 70: Line 60:
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-12">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-12">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  Yes, please check our wiki page for more information. >>>[[Getting_started_with_TCT_desktop_application#Editing_a_Configuration_File| Editing a Configuration file]].  
+
  Yes, please check our wiki page for more information. >>>[[Getting_started_with_TCT_desktop_application#Editing_a_Configuration_File| Editing a Configuration file]].  
 
</div>
 
</div>
 
</div>
 
</div>
Line 76: Line 66:
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-13">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-13">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  Mouseover to the ID icon inside the parameter box, please check the GIF below to know more.
+
  Mouseover to the ID icon inside the parameter box. Please check the visual example below.
 
[[File:Parameter ID.gif|thumb|alt=|none]]
 
[[File:Parameter ID.gif|thumb|alt=|none]]
−
 
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-14" style="color: #0054A6;"><font size="2">How to use tool tip?</font></div>
+
*<div class="mw-customtoggle-14" style="color: #0054A6;"><font size="2">How to use tooltip?</font></div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-14">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-14">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  Mouse over to the '''<nowiki/>'i'''' icon located on the upper left side of the parameter box to view the summarized description of the parameter, click that icon to see more detailed information, please check the GIF below to know more.
+
  Mouse over to the '''<nowiki/>'i'''' icon located on the upper left side of the parameter box to view the summarized description of the parameter, click that icon to see more detailed information. Please check the visual example below.
 
[[File:Tool_tip_click.gif|thumb|alt=|none]]
 
[[File:Tool_tip_click.gif|thumb|alt=|none]]
−
 
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-15" style="color: #0054A6;"><font size="2">Does TCT support search through Parameter ID/Keyword? </font></div>
+
*<div class="mw-customtoggle-15" style="color: #0054A6;"><font size="2">Is it possible to search for parameters using Parameter ID/Keyword? </font></div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-15">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-15">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  Yes, please check our wiki page for more information. >>>[[TCT_Search| TCT Search]].  
+
  Yes, please check our wiki page for more information. >>>[[TCT_Search| TCT Search]].  
 
   
 
   
 
</div>
 
</div>
 
</div>
 
</div>
  
−
*<div class="mw-customtoggle-16" style="color: #0054A6;"><font size="2">What about debugging the TCT? Logs will be saved on the cloud or locally? Or maybe both? </font></div>
+
*<div class="mw-customtoggle-16" style="color: #0054A6;"><font size="2">How to find debug information? Where log files will be saved? </font></div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-16">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-16">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  In Configuration settings, you will see the path and open button for TCT logs. It will be saved locally (desktop version). >>>[[TCT_Device_Status#Maintenance| TCT Maitenance]].
+
  By opening Configuration settings, you will see the path of the log files saving place. Log files will be saved locally. >>>[[TCT_Device_Status#Maintenance| TCT Maintenance]].  
−
 
−
</div>
 
−
</div>
 
−
 
 
−
*<div class="mw-customtoggle-17" style="color: #0054A6;"><font size="2">Can Auto update be turned off? </font></div>
 
−
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-17">
 
−
<div class="mw-collapsible-content">
 
−
The user can’t turn off the Auto update feature (in other words, the notifications about new versions will still be received). Meantime it’s up to the user to install these updates or not.
 
−
 
−
</div>
 
−
</div>
 
−
 
 
−
*<div class="mw-customtoggle-18" style="color: #0054A6;"><font size="2">If for some reason client wants to roll back the TCT version, is it possible? </font></div>
 
−
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-18">
 
−
<div class="mw-collapsible-content">
 
−
The software doesn’t support this. The client can do it manually (download an older version and install it).  
 
 
   
 
   
 
</div>
 
</div>
 
</div>
 
</div>
  
−
*<div class="mw-customtoggle-19" style="color: #0054A6;"><font size="2">Does Old Teltonika Configurator will support new firmware and new devices in the future? </font></div>
+
*<div class="mw-customtoggle-19" style="color: #0054A6;"><font size="2">Will the old FMB Configurator support new firmware releases and new devices in the future? </font></div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-19">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-19">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  Teltonika Configurator will have new versions and will support new firmware for existing platform devices as long as its End of Life is not planned. New platform devices won’t be supported in Teltonika Configurator, it will work with TCT only.  
+
  FMB Configurator will still be maintained and have its own new releases with support for new firmware versions till it reaches the EOL final stage.
 
</div>
 
</div>
 
</div>
 
</div>
−
*<div class="mw-customtoggle-20" style="color: #0054A6;"><font size="2">Will there be EOL date for old configurator? </font></div>
+
*<div class="mw-customtoggle-20" style="color: #0054A6;"><font size="2">When is the EOL of the FMB configurator? </font></div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-20">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-20">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
−
  Yes, Teltonika Configurator will be discontinued at some point in future. However, we want to give our customers enough time to get used to TCT. Now there is no EOL date planned.
+
  The EOL of FMB configurator is not announced yet. We want to give our customers enough time to get used to TCT, before discontinuing the FMB configurator.
 
</div>
 
</div>
 
</div>
 
</div>

Latest revision as of 13:23, 27 April 2023

Main Page > Software & Applications > Telematics Configuration Tool (TCT) > TCT FAQ

Frequently Asked Questions

  • Which Operating Systems are supported by the TCT? 
The current TCT version is compatible only with Windows OS. TCT does not support Mac OS, Linux, or other OS platforms at the moment, for more information please check our wiki page. >>> Minimum System Requirements
  • Is TCT supported by the mobile platforms?
No, mobile version of TCT is not available.
  • Which device firmware versions support TCT?
Teltonika Telematics devices with firmware version 03.27.13.Rev.03 or higher are supported by the TCT.
  • Does TCT support any of the Special/Experimental Firmware versions?
At the moment - no. Though support of some of the Special firmware versions will be added gradually. Experimental firmware versions won’t be supported. The client can still use the old FMB configurator to setup devices with experimental firmware version.
  • What happens if a device with unsupported firmware version is connected? 
TCT will return a warning that correct firmware version must be used and will allow you to update the firmware through TCT.
  • Which Teltonika Telematics devices are supported by the TCT? 
TCT  supports all Teltonika Telematics devices., except the former Teltonika Mobility devices - TFT100, TST100, TAT100, GH5200, TMT250
  • Are there any plans to support currently available Autonomous devices in TCT?
No, the currently available Autonomous devices like TAT100 won't be supported by the TCT.
  • Can we manually adjust the Screen Resolution of TCT?
No, but TCT automatically adapts to different screen sizes.
  • Which languages TCT support?
Currently, TCT is only available in the English language. Though in the future we might add more languages.
  • Can we check the current device Configuration File name on TCT?
Yes, please check our wiki page for more information. >>> Editing a Configuration file.
  • How to check the Parameter ID using the TCT?
Mouseover to the ID icon inside the parameter box. Please check the visual example below.
  • How to use tooltip?
Mouse over to the 'i' icon located on the upper left side of the parameter box to view the summarized description of the parameter, click that icon to see more detailed information. Please check the visual example below.
  • Is it possible to search for parameters using Parameter ID/Keyword? 
Yes, please check our wiki page for more information. >>> TCT Search.
  • How to find debug information? Where log files will be saved? 
By opening Configuration settings, you will see the path of the log files saving place. Log files will be saved locally. >>> TCT Maintenance.
  • Will the old FMB Configurator support new firmware releases and new devices in the future? 
FMB Configurator will still be maintained and have its own new releases with support for new firmware versions till it reaches the EOL final stage.
  • When is the EOL of the FMB configurator? 
The EOL of FMB configurator is not announced yet. We want to give our customers enough time to get used to TCT, before discontinuing the FMB configurator.
Retrieved from "https://wiki.teltonika-gps.com/index.php?title=TCT_FAQ&oldid=85122"