Difference between revisions of "TCT FAQ"

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'''Here you will find answers to frequently asked questions about Telematics Configuration Tool.'''
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[[Category:Telematics Configuration Tool (TCT)]]  
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{| class="wikitable sortable"
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==Frequently Asked Questions==
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! style="background: black; color: white;" |Question
 
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! style="background: black; color: white;" |Answers
 
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! style="background: black; color: white;" |Information Links:
 
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! style="text-align: left;" |How to download TCT?
 
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|'''How to update TCT?'''
 
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[[Teltonika Configurator versions]]
 
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! style="text-align: left;" |'''Which Firmware Version does TCT will Support?
 
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|'''Do I need multiple TCT version for different Teltonika FM devices?'''
 
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! style="text-align: left;" |Is TCT a web-based tool? Or downloadable tool?
 
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||Desktop version of TCT for Windows is available. Meanwhile, web version of TCT is already in development and will be released a bit later.
 
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|'''Will TCT support custom firmware developed for customers?'''
 
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! style="text-align: left;" |Clients refuse to make FW update to evade additional costs for additional data?
 
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|'''Are there any plans to support Autonomous devices in TCT?'''
 
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|'''Will old Teltonika Configurator have new versions, support new firmwares and support new platform devices in the future?'''
 
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|'''Will there be EOL date for old configurator?'''
 
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|'''Will TCT be available for MAC and Linux?'''
 
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|'''Any plans for smartphone app?'''
 
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|'''What languages will be available? Are there any plans to add French, Spanish, Arabic languages?'''
 
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|'''Will the parameters have the appearing explanation box when you hover mouse cursor over it?'''
 
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|'''Can Auto update be turned off?
 
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|'''Does TCT Support device connection via Bluetooth?
 
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[[Category:Teltonika Configurator]]
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*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">Which Operating Systems are supported by the TCT? </font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">
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<div class="mw-collapsible-content">
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The current TCT version is compatible only with Windows OS. TCT does not support Mac OS, Linux, or other OS platforms at the moment, for more information please check our wiki page. >>> [[Getting_started_with_TCT_desktop_application#Minimum_System_Requirements|Minimum System Requirements]]
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</div>
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</div>
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*<div class="mw-customtoggle-3" style="color: #0054A6;"><font size="2">Is TCT supported by the mobile platforms?</font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-3">
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<div class="mw-collapsible-content">
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No, mobile version of TCT is not available.
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</div>
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</div>
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*<div class="mw-customtoggle-6" style="color: #0054A6;"><font size="2">Which device firmware versions support TCT?</font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-6">
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<div class="mw-collapsible-content">
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Teltonika FTCXYX devices with firmware version '''0.26.2''' or higher are supported by the TCT.
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</div>
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</div>
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*<div class="mw-customtoggle-7" style="color: #0054A6;"><font size="2">Does TCT support any of the Special/Experimental Firmware versions?</font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-7">
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<div class="mw-collapsible-content">
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At the moment - no. Though support of some of the Special firmware versions will be added gradually. Experimental firmware versions won’t be supported. The client can still use the old FMB configurator to setup devices with experimental firmware version.
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</div>
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</div>
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*<div class="mw-customtoggle-41" style="color: #0054A6;"><font size="2">What happens if a device with unsupported firmware version is connected? </font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-41">
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<div class="mw-collapsible-content">
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Device will be seen as "Not supported" in TCT.
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[[File:Not supported.png|thumb|alt=|none]]
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</div>
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</div>
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*<div class="mw-customtoggle-11" style="color: #0054A6;"><font size="2">Which Teltonika Telematics devices are supported by the TCT? </font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-11">
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<div class="mw-collapsible-content">
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TCT  supports all [[Telematics_Configuration_Tool_(TCT)|Teltonika FTCXYX devices]].
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</div>
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</div>
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*<div class="mw-customtoggle-5" style="color: #0054A6;"><font size="2">Are there any plans to support currently available Autonomous devices in TCT?</font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-5">
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<div class="mw-collapsible-content">
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No, the currently available Autonomous devices like TAT100 won't be supported by the TCT.
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</div>
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</div>
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*<div class="mw-customtoggle-9" style="color: #0054A6;"><font size="2">Can we manually adjust the Screen Resolution of TCT?</font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-9">
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<div class="mw-collapsible-content">
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No, but TCT automatically adapts to different screen sizes. 
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</div>
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</div>
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*<div class="mw-customtoggle-10" style="color: #0054A6;"><font size="2">Which languages TCT support?</font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-10">
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<div class="mw-collapsible-content">
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Currently, TCT is only available in the English language. Though in the future we might add more languages.
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</div>
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</div>
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*<div class="mw-customtoggle-12" style="color: #0054A6;"><font size="2">Can we check the current device Configuration File name on TCT?</font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-12">
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<div class="mw-collapsible-content">
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Yes, please check our wiki page for more information. >>>[[Getting_started_with_TCT_desktop_application#Editing_a_Configuration_File| Editing a Configuration file]].
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</div>
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</div>
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*<div class="mw-customtoggle-13" style="color: #0054A6;"><font size="2">How to check the Parameter ID using the TCT?</font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-13">
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<div class="mw-collapsible-content">
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Mouseover to the ID icon inside the parameter box. Please check the visual example below.
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[[File:Parameters ID's.gif|center]]
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</div>
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</div>
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*<div class="mw-customtoggle-14" style="color: #0054A6;"><font size="2">How to use tooltip?</font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-14">
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<div class="mw-collapsible-content">
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Mouse over to the '''<nowiki/>'i'''' icon located on the upper left side of the parameter box to view the summarized description of the parameter, click that icon to see more detailed information.
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</div>
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</div>
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*<div class="mw-customtoggle-15" style="color: #0054A6;"><font size="2">Is it possible to search for parameters using Parameter ID/Keyword? </font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-15">
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<div class="mw-collapsible-content">
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Yes, please check our wiki page for more information. >>>[[TCT_Search| TCT Search]].
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</div>
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</div>
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*<div class="mw-customtoggle-16" style="color: #0054A6;"><font size="2">How to find debug information? Where log files will be saved? </font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-16">
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<div class="mw-collapsible-content">
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By opening TCT settings, you will see the path of the log files saving place. Log files will be saved locally. >>>[[TCT_Device_Status#Maintenance| TCT Maintenance]].
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</div>
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</div>
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*<div class="mw-customtoggle-19" style="color: #0054A6;"><font size="2">Will the old FMB Configurator support new firmware releases and new devices in the future? </font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-19">
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<div class="mw-collapsible-content">
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FMB Configurator will still be maintained and have its own new releases with support for new firmware versions till it reaches the EOL final stage.
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</div>
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</div>
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*<div class="mw-customtoggle-20" style="color: #0054A6;"><font size="2">When is the EOL of the FMB configurator? </font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-20">
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<div class="mw-collapsible-content">
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The EOL of FMB configurator is not announced yet. We want to give our customers enough time to get used to TCT, before discontinuing the FMB configurator.
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</div>
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</div>

Latest revision as of 10:16, 4 July 2024

Main Page > Software & Applications > Telematics Configuration Tool (TCT) > TCT FAQ

Frequently Asked Questions

  • Which Operating Systems are supported by the TCT? 
The current TCT version is compatible only with Windows OS. TCT does not support Mac OS, Linux, or other OS platforms at the moment, for more information please check our wiki page. >>> Minimum System Requirements
  • Is TCT supported by the mobile platforms?
No, mobile version of TCT is not available.
  • Which device firmware versions support TCT?
Teltonika FTCXYX devices with firmware version 0.26.2 or higher are supported by the TCT.
  • Does TCT support any of the Special/Experimental Firmware versions?
At the moment - no. Though support of some of the Special firmware versions will be added gradually. Experimental firmware versions won’t be supported. The client can still use the old FMB configurator to setup devices with experimental firmware version.
  • What happens if a device with unsupported firmware version is connected? 
Device will be seen as "Not supported" in TCT.
  • Which Teltonika Telematics devices are supported by the TCT? 
TCT  supports all Teltonika FTCXYX devices.
  • Are there any plans to support currently available Autonomous devices in TCT?
No, the currently available Autonomous devices like TAT100 won't be supported by the TCT.
  • Can we manually adjust the Screen Resolution of TCT?
No, but TCT automatically adapts to different screen sizes.
  • Which languages TCT support?
Currently, TCT is only available in the English language. Though in the future we might add more languages.
  • Can we check the current device Configuration File name on TCT?
Yes, please check our wiki page for more information. >>> Editing a Configuration file.
  • How to check the Parameter ID using the TCT?
Mouseover to the ID icon inside the parameter box. Please check the visual example below.
Parameters ID's.gif
  • How to use tooltip?
Mouse over to the 'i' icon located on the upper left side of the parameter box to view the summarized description of the parameter, click that icon to see more detailed information.
  • Is it possible to search for parameters using Parameter ID/Keyword? 
Yes, please check our wiki page for more information. >>> TCT Search.
  • How to find debug information? Where log files will be saved? 
By opening TCT settings, you will see the path of the log files saving place. Log files will be saved locally. >>> TCT Maintenance.
  • Will the old FMB Configurator support new firmware releases and new devices in the future? 
FMB Configurator will still be maintained and have its own new releases with support for new firmware versions till it reaches the EOL final stage.
  • When is the EOL of the FMB configurator? 
The EOL of FMB configurator is not announced yet. We want to give our customers enough time to get used to TCT, before discontinuing the FMB configurator.
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