Changes

1.Open up your device via configurator and go to Status -> Maitenance window

1.Open up your device via configurator and go to Status -> Maitenance window

2.Click Dump files to take the information from the device containing logs from the past that device made automatically. If the issue happened 2-3 hours ago we will see it in these files.

2.Click "Dump" to take the information from the device containing logs from the past that device made automatically. If the issue happened 2-3 hours ago we will see it in these files.  

Note: If the device is installed in a vehicle and deplyoed in the field you can use FOTA WEB to download these files remotely.

3.If you want to repeat the issue now, you can use logging functionality accessed in the same window. Just start logging, replicate the issue and when the log ends attach it to the query. When logs are made they export your current configuration as well.

 

3.If you want to repeat the issue now, you can use logging functionality accessed in the same window. Just start logging by clicking "Log" replicate the issue and when the log ends attach it to the query. When logs are made they export your current configuration as well.

Note 3.1: For example you should send SMS during the logging period if you claim that your device is not receiving SMS.

Note 3.1: For example you should send SMS during the logging period if you claim that your device is not receiving SMS.