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What debug information should be collected? (view source)
Revision as of 12:45, 9 April 2020
, 12:45, 9 April 2020→Provide Advanced and additional information
''The log/DUMP files allow the engineers to provide you with initial '''insights into your issue with the first response.''' Invest few minutes of your time to get the log/DUMP files containing the issue to have the solution ASAP. '''Advanced and additional information is consisted of:'''''
''The log/DUMP files allow the engineers to provide you with initial '''insights into your issue with the first response.''' Invest few minutes of your time to get the log/DUMP files containing the issue to have the solution ASAP. '''Advanced and additional information is consisted of:'''''
====DUMP/LOG files:====
====DUMP/LOG files====
Dump files - Provide files that the device logged automatically. They are useful if the issue happened already and not more then 3 hours passed after.
Dump files - Provide files that the device logged automatically. They are useful if the issue happened already and not more then 3 hours passed after.
Log files - Provide live information when the issue is happening. They are useful when the device is currently having the issue or you can replicate it with log running.
Log files - Provide live information when the issue is happening. They are useful when the device is currently having the issue or you can replicate it with log running.
====Raw server data:====
====Raw server data====
RAW data in Hex is preferred, you should also specify the exact time when the issue in data can be seen (For example: 2020.02.24 10:00 AM GMT +0 until 2020.02.24 13:00 PM GMT +0).
RAW data in Hex is preferred, you should also specify the exact time when the issue in data can be seen (For example: 2020.02.24 10:00 AM GMT +0 until 2020.02.24 13:00 PM GMT +0).
====Other relevant information:====
====Other relevant information====
What has been done to try and fix the issue
What has been done to try and fix the issue