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What debug information should be collected? (view source)
Revision as of 22:11, 7 April 2020
, 22:11, 7 April 2020no edit summary
== '''Introduction''' ==
=='''Introduction'''==
=== This is a guide ment for saving your time. ===
===This is a guide ment for saving your time.===
=== Read it if you want to know what troubleshooting you should get before registering and issue with our technicians. ===
===Read it if you want to know what troubleshooting you should get before registering and issue with our technicians.===
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<blockquote></blockquote>
=== '''1.Essiantial information''' ===
==='''Essiantial information'''===
=== '''What is the Device model, Configuration, Firmware/Configurator Versions:''' ===
===='''What is the Device model, Configuration, Firmware/Configurator Versions:'''====
''The following will provide us with the minimum information, needed to start solving the issue:''
''The following will provide us with the minimum information, needed to start solving the issue:''
'''Configurator version:''' Teltonika.Configurator_1.XX.YY.ZZZZZ
'''Configurator version:''' Teltonika.Configurator_1.XX.YY.ZZZZZ
<br />
=== '''Number of devices, How often the issue repeats:''' ===
==='''Conditional information'''===
===='''Number of devices, How often the issue repeats:'''====
''The number of devices and type of the issue will help us to evaluate the priority and understand the situation better.''
''The number of devices and type of the issue will help us to evaluate the priority and understand the situation better.''
'''Type of issue:''' Repeats under certain conditions - device goes into Deep Sleep, when device wakes up from Accelerometer, event (Movement AVL I/O ID 240) is not sent to server.
'''Type of issue:''' Repeats under certain conditions - device goes into Deep Sleep, when device wakes up from Accelerometer, event (Movement AVL I/O ID 240) is not sent to server.
=== '''3.Provide additional information:''' ===
<br />
==='''Provide additional information:'''===
''The logs allow the engineers to provide you with initial insights into your issue with the first response.''
''The logs allow the engineers to provide you with initial insights into your issue with the first response.''
== How to get Debug Information ==
==How to get Debug Information==
Configuration Configuration can be downloaded directly from device through FOTA WEB, FOTA or Configurator).
Configuration Configuration can be downloaded directly from device through FOTA WEB, FOTA or Configurator).
