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What debug information should be collected? (view source)
Revision as of 14:05, 14 April 2020
, 14:05, 14 April 2020no edit summary
''Example''
''Example''
Please find logs and server data attached. We have tried to disable static navigation via setparam command to see if the device filters out the positions due to incorrect ignition, we will investigate if it helped.
Please find the logs and server data attached. We have tried to disable static navigation via "setparam" command to see if the device filters out the positions due to incorrect ignition, we will investigate if it helped.
Note 3.1: For example, you should send SMS during the logging period if you claim that your device is not receiving SMS.
Note 3.1: For example, you should send SMS during the logging period if you claim that your device is not receiving SMS.
Note 3.2: For troubleshooting remote vehicles download DUMP files via fota and download them as soon as possible after replicating the issue.
Note 3.2: For troubleshooting remote vehicles download DUMP files via FOTA and download them as soon as possible after replicating the issue.
4.After the logging is done "Open directory" button in the configurator to find your DUMP and LOG+CFG files.
4.After the logging is done "Open directory" button in the configurator to find your DUMP and LOG+CFG files.