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What debug information should be collected? (view source)
Revision as of 14:09, 8 May 2020
, 14:09, 8 May 2020→Introduction
=='''<big>Introduction</big>'''==
=='''<big>Introduction</big>'''==
<big>This is a guide meant to understand what information helps engineers answer queries more quickly and hasten the process of solving any questions you might have.</big>
<big>Efficiency is the ability to avoid wasting materials, energy, efforts, money, and time in doing something or in producing a desired result. Technical support department desired result is a resolved query, which leads to Your satisfaction.</big>
<big>Below you can find a table with information that is needed for a Query and why the information is needed for engineers. In the table there are specifications on how to gather those details from devices.</big>
<big>This guide will walk you through the process what information helps answer queries more efficiently and accelerate the process of solving any questions you might have. Time will not be spent in search of details required to solve a query and this way You will save from 2 to 3 days of time.</big>
<big>In the next page you can find a table with needed information in Query and instructions on how to gather that information.</big>
<br />
=Steps=
=Steps=
'''1. Gather information about the issue, what is the Device model, Configuration, Firmware/Configurator'''
'''1. Gather information about the issue, what is the Device model, Configuration, Firmware/Configurator'''