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no edit summary
==Hardware Issues ==
==Hardware Issues ==
The table below contains information on which hardware related issues are covered by the warranty service and which issues are not:
The table below contains information on which hardware related issues are covered by the warranty service and which issues are not:
{| class="wikitable"
{|
! style="width:60%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: left;" | Hardware issue
! style="width:60%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: left;" |Hardware issue
! style="width:15%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" |Do devices need to be sent under RMA?
! style="width:15%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" |Do devices need to be sent under RMA?
! style="width:35%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" |Next step
! style="width:35%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" |Next step
|-
|-
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
Device does not start. LED does not blink at all when device is powered up (10-30 V DC);<br />
Device does not start. LED does not blink at all when device is powered up (10-30 V DC);<br />
* If client ensures that device does have 10-30 V DC power supply and still does not start, such device should be sent to warranty.
*If client ensures that device does have 10-30 V DC power supply and still does not start, such device should be sent to warranty.
| rowspan="3" style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| rowspan="3" style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<font color=" #009900"><b>YES, if this issue is true</b></font>
<font color=" #009900"><b>YES, if this issue is true</b></font>
<small><sup>1</sup></small> <small>If you do not have a VIP Helpdesk account, please contact your sales manager.</small>
<small><sup>1</sup></small> <small>If you do not have a VIP Helpdesk account, please contact your sales manager.</small>
|-
|-
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
Visible physical damage (FMXXXX damaged, GPS antenna damaged...):<br />
Visible physical damage (FMXXXX damaged, GPS antenna damaged...):<br />
* Visible physical damage on device case; <br />
* Visible physical damage on device case; <br />
* Visible physical damage on device PCB; <br />
*Visible physical damage on device PCB; <br />
* Visible deformation of internal battery;
* Visible deformation of internal battery;
|-
|-
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
Digital input is not working:<br />
Digital input is not working:<br />
* Connect DIN to power supply „+“, and check if DIN status changes. If not – send to warranty
* Connect DIN to power supply „+“, and check if DIN status changes. If not – send to warranty
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
1-wire short circuit:<br />
1-wire short circuit:<br />
* Check 1-wire device type (maybe not supported device (ibutton, temp. sensor); <br />
*Check 1-wire device type (maybe not supported device (ibutton, temp. sensor); <br />
* Check connection scheme; <br />
*Check connection scheme; <br />
* Check terminal log (overcurrent message); <br />
*Check terminal log (overcurrent message); <br />
* Measure voltage on 1-wire PWR and GND (should be 3.6V);
*Measure voltage on 1-wire PWR and GND (should be 3.6V);
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<font color=" #009900"><b>YES, if all the points are false, but FM still does not send data</b></font>
<font color=" #009900"><b>YES, if all the points are false, but FM still does not send data</b></font>
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
No GPS (GPS overcurrent, physical GPS antenna damage):<br />
No GPS (GPS overcurrent, physical GPS antenna damage):<br />
* Check terminal log, look for overcurrent messages; <br />
*Check terminal log, look for overcurrent messages; <br />
* If overcurrent message is still present after GPS antenna change – send FM to warranty; <br />
*If overcurrent message is still present after GPS antenna change – send FM to warranty; <br />
* If overcurrent message is not present after GPS antenna change – change GPS antenna;
*If overcurrent message is not present after GPS antenna change – change GPS antenna;
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<font color=" #009900"><b>YES, if overcurrent message is still present after GPS antenna change</b></font>
<font color=" #009900"><b>YES, if overcurrent message is still present after GPS antenna change</b></font>
|-
|-
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
* No overcurrent messages in log, but still no GPS FIX. <br />
*No overcurrent messages in log, but still no GPS FIX. <br />
* Make sure GPS antenna is seeing clear sky; <br />
* Make sure GPS antenna is seeing clear sky; <br />
* Check NMEA log .log_nmea:x [0- disable; 1- enable] (May be no signal); <br />
*Check NMEA log .log_nmea:x [0- disable; 1- enable] (May be no signal); <br />
If another FM device gets GPS FIX with the same antenna – send device to warranty.
If another FM device gets GPS FIX with the same antenna – send device to warranty.
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<font color=" #009900"><b>YES, if another FM device gets GPS FIX with the same antenna</b></font>
<font color=" #009900"><b>YES, if another FM device gets GPS FIX with the same antenna</b></font>
|-
|-
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
Sim card failure. FM does not see SIM card (bended sim holder, 3G sim card):<br />
Sim card failure. FM does not see SIM card (bended sim holder, 3G sim card):<br />
* Check SIM card itself, if there is no physical bending; <br />
*Check SIM card itself, if there is no physical bending; <br />
* Check if SIM card is seen by cell phone or other FM device; <br />
*Check if SIM card is seen by cell phone or other FM device; <br />
* Check if sim card is 2G (GSM) capable; <br />
*Check if sim card is 2G (GSM) capable; <br />
* Check modem version (.info), try updating modem to the latest one, if modem version is old; <br />
*Check modem version (.info), try updating modem to the latest one, if modem version is old; <br />
* Check if PIN code is not set; <br />
*Check if PIN code is not set; <br />
* Check if device is working with another SIM card, another operator SIM card; <br />
* Check if device is working with another SIM card, another operator SIM card; <br />
* Check if GSM antenna is connected.
*Check if GSM antenna is connected.
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<font color=" #009900"><b>YES, if none of the mentioned points helps</b></font>
<font color=" #009900"><b>YES, if none of the mentioned points helps</b></font>
|-
|-
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
* Visible physical damage on the external GPS antenna;<br />
*Visible physical damage on the external GPS antenna;<br />
* Visible physical damage on the external cellular antenna. <br />
* Visible physical damage on the external cellular antenna. <br />
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<font color="bb0000"><b>NO, if at least one issue is true, offer to change an antenna</b></font>
<font color="bb0000"><b>NO, if at least one issue is true, offer to change an antenna</b></font>
|-
|-
|}
|}
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