Changes

* Repaired;

* Repaired;

*Replaced with a new product;

* Replaced with a new product;

* Replaced with an equivalent repaired product fulfilling the same functionality;

* Replaced with an equivalent repaired product fulfilling the same functionality;

*Replaced by an equivalent product if the production is discontinued.

* Replaced by an equivalent product if the production is discontinued.

During the '''return merchandise authorization (RMA)''' part of the warranty process, an engineer examines the information provided by a client in an RMA request form in order to determine whether the equipment is eligible repair, replacement or a refund. The '''RMA request form''' contains company, addressing and malfunctioning product information and must be filled out by the product's owner and approved by a Teltonika Telematics engineer before returning a product.

During the '''return merchandise authorization (RMA)''' part of the warranty process, an engineer examines the information provided by a client in an RMA request form in order to determine whether the equipment is eligible repair, replacement or a refund. The '''RMA request form''' contains company, addressing and malfunctioning product information and must be filled out by the product's owner and approved by a Teltonika Telematics engineer before returning a product.

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Visible physical damage (FMXXXX damaged, GPS antenna damaged...):<br />

Visible physical damage (FMXXXX damaged, GPS antenna damaged...):<br />

*Visible physical damage on device case; <br />

* Visible physical damage on device case; <br />

*Visible physical damage on device PCB; <br />

* Visible physical damage on device PCB; <br />

*Visible deformation of internal battery;

* Visible deformation of internal battery;

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1-wire short circuit:<br />  

1-wire short circuit:<br />  

*Check 1-wire device type (maybe not supported device (ibutton, temp. sensor); <br />

* Check 1-wire device type (maybe not supported device (ibutton, temp. sensor); <br />

* Check connection scheme; <br />

* Check connection scheme; <br />

*Check terminal log (overcurrent message); <br />

* Check terminal log (overcurrent message); <br />

*Measure voltage on 1-wire PWR and GND (should be 3.6V);

* Measure voltage on 1-wire PWR and GND (should be 3.6V);

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<font color=" #009900"><b>YES, if all the points are false, but FM still does not send data</b></font>

<font color=" #009900"><b>YES, if all the points are false, but FM still does not send data</b></font>

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No GPS (GPS overcurrent, physical GPS antenna damage):<br />  

No GPS (GPS overcurrent, physical GPS antenna damage):<br />  

*Check terminal log, look for overcurrent messages; <br />

* Check terminal log, look for overcurrent messages; <br />

*If overcurrent message is still present after GPS antenna change – send FM to warranty; <br />

* If overcurrent message is still present after GPS antenna change – send FM to warranty; <br />

*If overcurrent message is not present after GPS antenna change – change GPS antenna;

* If overcurrent message is not present after GPS antenna change – change GPS antenna;

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<font color=" #009900"><b>YES, if overcurrent message is still present after GPS antenna change</b></font>

<font color=" #009900"><b>YES, if overcurrent message is still present after GPS antenna change</b></font>

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*No overcurrent messages in log, but still no GPS FIX. <br />

* No overcurrent messages in log, but still no GPS FIX. <br />

*Make sure GPS antenna is seeing clear sky; <br />

* Make sure GPS antenna is seeing clear sky; <br />

*Check NMEA log .log_nmea:x [0- disable; 1- enable] (May be no signal); <br />

* Check NMEA log .log_nmea:x [0- disable; 1- enable] (May be no signal); <br />

If another FM device gets GPS FIX with the same antenna – send device to warranty.

If another FM device gets GPS FIX with the same antenna – send device to warranty.

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Sim card failure. FM does not see SIM card (bended sim holder, 3G sim card):<br />  

Sim card failure. FM does not see SIM card (bended sim holder, 3G sim card):<br />  

*Check SIM card itself, if there is no physical bending; <br />

* Check SIM card itself, if there is no physical bending; <br />

*Check if SIM card is seen by cell phone or other FM device; <br />

* Check if SIM card is seen by cell phone or other FM device; <br />

*Check if sim card is 2G (GSM) capable; <br />

* Check if sim card is 2G (GSM) capable; <br />

*Check modem version (.info), try updating modem to the latest one, if modem version is old; <br />

* Check modem version (.info), try updating modem to the latest one, if modem version is old; <br />

*Check if PIN code is not set; <br />

* Check if PIN code is not set; <br />

*Check if device is working with another SIM card, another operator SIM card; <br />

* Check if device is working with another SIM card, another operator SIM card; <br />

* Check if GSM antenna is connected;

* Check if GSM antenna is connected.

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<font color=" #009900"><b>YES, if none of the mentioned points helps</b></font>

<font color=" #009900"><b>YES, if none of the mentioned points helps</b></font>

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*Visible physical damage on the external GPS antenna;<br />

* Visible physical damage on the external GPS antenna;<br />

* Visible physical damage on the external cellular antenna; <br />

* Visible physical damage on the external cellular antenna. <br />

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<font color="bb0000"><b>NO, if at least one issue is true, offer to change an antenna</b></font>

<font color="bb0000"><b>NO, if at least one issue is true, offer to change an antenna</b></font>

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The recommended course of action when firmware issues are encountered is to contact your sales representative if the device was purchased directly from Teltonika or contact Teltonika support if VIP HelpDesk access is provided to you. If you purchased the device elsewhere, contact the distributor that sold you the device.

The recommended course of action when firmware issues are encountered is to contact your sales representative if the device was purchased directly from Teltonika or contact Teltonika support if VIP HelpDesk access is provided to you. If you purchased the device elsewhere, contact the distributor that sold you the device.