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| − | '''Here you will find answers to frequently asked questions about Telematics Configuration Tool.'''
| + | ==General Questions== |
| − | | + | *<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">What are the Operating Systems supported by TCT? </font></div> |
| − | {| class="wikitable sortable"
| + | <div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1"> |
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| + | <div class="mw-collapsible-content"> |
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| + | The current TCT version is compatible with Windows OS. TCT does not support Mac OS, Linux, or other OS platforms at the moment, for more information please check our [[Getting_started_with_TCT_desktop_application#Minimum_System_Requirements|Minimum System Requirements]] page. |
| − | ! style="background: black; color: white;" |Question
| + | <!--The Wiki is structured like this (click 'Expand' to see the image): <div class="mw-collapsible mw-collapsed"><br> |
| − | ! style="background: black; color: white;" |Answers
| + | [[File:Networking_wiki_faq_wiki_structure_v2.png|link=Special:Redirect/file/Networking_wiki_faq_wiki_structure_4k_v2.png|750px]]--><br><br> |
| − | ! style="background: black; color: white;" |Information Links:
| + | </div> |
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| + | </div> |
| − | ! style="text-align: left;" |What are the Operating Systems supported by TCT?
| + | *<div class="mw-customtoggle-2" style="color: #0054A6;"><font size="2">Is TCT a web-based tool? Or a desktop application tool?</font></div> |
| − | || The current TCT version is compatible with Windows OS. TCT does not support Mac OS, Linux, or other OS platforms at the moment.
| + | <div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-2"> |
| − | || [[Getting_started_with_TCT_for_desktop|Getting Started with TCT for desktop]]
| + | <div class="mw-collapsible-content"> |
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| + | The current TCT-released version is for desktops. The web-based version is already in development and will be released soon. |
| − | |'''Is TCT a web-based tool? Or a desktop application tool?'''
| + | </div> |
| − | | The current TCT-released version is for desktops. The web-based version is already in development and will be released soon.
| + | </div> |
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| + | *<div class="mw-customtoggle-3" style="color: #0054A6;"><font size="2">Is TCT going to support the mobile platform?</font></div> |
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| + | <div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-3"> |
| − | ! style="text-align: left;" |'''Which devices does TCT supports?
| + | <div class="mw-collapsible-content"> |
| − | | TCT supports Teltonika Telematics devices only and does not support Autonomous (Mobility) devices in the meantime.
| + | Not at the moment. |
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| + | </div> |
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| + | </div> |
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| + | *<div class="mw-customtoggle-4" style="color: #0054A6;"><font size="2">Which devices does TCT Supports? </font></div> |
| − | |'''Which Firmware version does TCT support?'''
| + | <div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-4"> |
| − | | TCT will support only current platform devices with base firmware 03.27.13.Rev.03 and higher.
| + | <div class="mw-collapsible-content"> |
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| + | TCT supports [[Telematics_Configuration_Tool_(TCT)|Teltonika Telematics devices]] |
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| + | </div> |
| − | ! style="text-align: left;" |Does TCT support Special/Custom/Experimental Firmware?
| + | </div> |
| − | || Special/Custom firmware will be added gradually. Experimental and Test firmware won’t be supported. The client can still use the old configurator for Test and Experimental firmware.
| + | *<div class="mw-customtoggle-5" style="color: #0054A6;"><font size="2">Are there any plans to support Autonomous devices in TCT?</font></div> |
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| + | <div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-5"> |
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| + | <div class="mw-collapsible-content"> |
| − | |'''Does TCT support Bluetooth configuration support?'''
| + | No, Autonomous devices developed by former Teltonika Mobility won’t be supported in TCT. |
| − | | TCT does not support configuration through Bluetooth, only cable connection.
| + | </div> |
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| + | </div> |
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| + | *<div class="mw-customtoggle-6" style="color: #0054A6;"><font size="2">Which Firmware version does TCT Support?</font></div> |
| − | ! style="text-align: left;" |What languages will be available on TCT?
| + | <div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-6"> |
| − | || TCT will be available in English other languages can be added in the future based on the demand from customers. Spanish and French have higher chances to be added, implementing Arabic would be more complicated due to its right-to-left structure.
| + | <div class="mw-collapsible-content"> |
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| + | TCT will support only current platform devices with base firmware 03.27.13.Rev.03 and higher. |
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| + | </div> |
| − | |'''Can we adjust the screen resolution of TCT?'''
| + | </div> |
| − | | TCT is adapted to different screen sizes. It does not matter if you use a 13, 15, or 27-inch screen.
| + | *<div class="mw-customtoggle-7" style="color: #0054A6;"><font size="2">Does TCT support Special/Custom/Experimental Firmware?</font></div> |
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| + | <div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-7"> |
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| + | <div class="mw-collapsible-content"> |
| − | ! style="text-align: left;" |'''Is there an option to save configuration file to the cloud?'''
| + | Special/Custom firmware will be added gradually. Experimental and Test firmware won’t be supported. The client can still use the old configurator for Test and Experimental firmware. |
| − | | With the desktop version - no. When the web version will be released, it will save configuration directly to FOTA WEB.
| + | </div> |
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| + | </div> |
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| + | *<div class="mw-customtoggle-8" style="color: #0054A6;"><font size="2">Does TCT support configuration through Bluetooth ?</font></div> |
| − | |-
| + | <div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-8"> |
| − | |'''Can we check the current device Configuration File name on TCT?'''
| + | <div class="mw-collapsible-content"> |
| − | | Yes, for more information you may refer on this link [https://wiki.teltonika-gps.com/view/Getting_started_with_TCT_for_desktop#Editing_a_Configuration_File here]
| + | TCT does not support configuration through Bluetooth, only cable connection. |
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| + | </div> |
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| + | </div> |
| − | ! style="text-align: left;" |'''How to check the Parameter ID using the TCT?'''
| + | --> |
| − | | Mouseover to the ID icon inside the parameter box
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| − | |'''How to use tool tip?'''
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| − | | Mouseover to the 'i' icon located on the upper left side of the parameter box to view the summarized description of the paramter, click that icon to see more detailed information.
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| − | ! style="text-align: left;" |'''Does TCT support search through Parameter ID/Keyword?'''
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| − | | Yes, for more information you may refer on this link [https://wiki.teltonika-gps.com/view/TCT_Search here]
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| − | |'''What about debugging the TCT? Logs will be saved on the cloud or locally? Or maybe both?'''
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| − | | In Configuration settings you will see path and open button for TCT logs. It will be saved locally (desktop version). -- wiki link
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| − | ! style="text-align: left;" |'''Can Auto update be turned off?'''
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| − | | The user can’t turn off the Auto update feature (in other words, the notifications about new versions will still be received). Meantime it’s up to the user to install these updates or not.
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| − | |'''If for some reason client wants to roll back the TCT version, is it possible??'''
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| − | | Software doesn’t support this. The client can do it manually (download older version and install it).
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| − | ! style="text-align: left;" |'''Does Teltonika Configurator will support new releases of Firmware and devices in the future?'''
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| − | | Teltonika Configurator will have new versions and will support new firmware for existing platform devices as long as its End of Life is not planned. New platform devices won’t be supported in Teltonika Configurator, it will work with TCT only.
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| − | |'''Will the Teltonika Configurator be on EOL?'''
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| − | | Yes, Teltonika Configurator will be discontinued at some point in future. However, we want to give our customers enough time to get used to TCT. Currently, there is no EOL date planned.
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| − | [[Category:Telematics Configuration Tool (TCT)]]
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