Getting Started: Difference between revisions
No edit summary |
Minor link issue |
||
| (24 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
Here you will discover basic information on what | Here you will discover basic information on what Teltonika Telematics devices support FOTA WEB solution and where you can get started by following a step-by-step guide from the invitation to your first login. | ||
<br> | <br> | ||
__TOC__ | __TOC__ | ||
=='''Supported web browsers'''== | =='''Supported web browsers'''== | ||
Supported FOTA WEB browsers are: Chrome, Edge, Firefox, and Safari. | |||
We recommend using the latest version of your browser. | |||
<br> | <br> | ||
=='''Device requirements'''== | =='''Device requirements'''== | ||
| Line 107: | Line 102: | ||
<br> | <br> | ||
=='''Network requirements'''== | ==='''Network requirements'''=== | ||
If your SIM cards are within Mobile Operator’s VPN (private APN), the following must be ensured and paid special attention. | If your SIM cards are within Mobile Operator’s VPN (private APN), the following must be ensured and paid special attention. | ||
Network requirements for | === Network requirements for FMB family, FMC, and FMM devices === | ||
Following domain or IP and ports (egress) must be allowed by the operator: | |||
*Domain: fm.teltonika.lt | *Domain: fm.teltonika.lt (IP: 35.156.7.140) | ||
*Ports: | *Ports: | ||
**5000 (TCP) | **5000 (TCP) | ||
**6000 (TCP) | **6000 (TCP) | ||
Network requirements for FT devices: | |||
*Domain: fota.teltonika.lt | === Network requirements for '''FT platform''' ('''below 2.1.x''' firmware version) devices === | ||
Following domain or IP and ports (egress) must be allowed by the operator: | |||
*Domain: fota.teltonika.lt (IP: 35.156.7.140) | |||
*Ports: | *Ports: | ||
**5055 (UDP) | **5055 (UDP) | ||
**5005 (TCP) | **5005 (TCP) TLS encryption supported | ||
=== Network requirements for '''FT platform''' ('''above 2.1.x''' firmware version) devices === | |||
To support IPv6, the domains were split for '''2.1.x firmware''' and above versions. Following domains or IPs and ports (egress) must be allowed by the operator: | |||
* Ping: | |||
** Domain: ping.fota.teltonika.lt (IP: 3.123.234.64) | |||
** Port: 5055 (UDP) | |||
* Service: | |||
** Domain: service.fota.teltonika.lt (IP: 3.69.248.238) | |||
** Port: 5005 (TCP) TLS encryption supported | |||
When using VPN SIM cards, | |||
When using VPN SIM cards, we suggest to configure the domain in your configuration, not the plain IP address. | |||
=='''How to access FOTA WEB'''== | =='''How to access FOTA WEB'''== | ||
| Line 139: | Line 144: | ||
| style="width: 30%; border: 1px solid white; background: white; " |'''3.''' Last step is logging into FOTA WEB with the newly created account by entering your email address and password for your account. Email address is the same as the address you've received the invitation. | | style="width: 30%; border: 1px solid white; background: white; " |'''3.''' Last step is logging into FOTA WEB with the newly created account by entering your email address and password for your account. Email address is the same as the address you've received the invitation. | ||
|- | |- | ||
| style="width: 30%; border: 1px solid white; background: white; text-align: center;" |[[File: | | style="width: 30%; border: 1px solid white; background: white; text-align: center;" |[[File:Activate account3.png|350px|center]] | ||
| style="width: 30%; border: 1px solid white; background: white; text-align: center;" |[[File:FOTA Web Password.PNG|350px|center]] | | style="width: 30%; border: 1px solid white; background: white; text-align: center;" |[[File:FOTA Web Password.PNG|350px|center]] | ||
| style="width: 30%; border: 1px solid white; background: white; text-align: center;" |[[File:FOTA Web Log in.PNG|350px|center]] | | style="width: 30%; border: 1px solid white; background: white; text-align: center;" |[[File:FOTA Web Log in.PNG|350px|center]] | ||
|- | |- | ||
|} | |} | ||
=='''How to reset FOTA WEB password '''== | |||
If you have forgotten your FOTA WEB password or are unable to log in with 2FA due to changes in your phone, phone number, or email address, you will need to reset your password. | |||
1. In the "Sign in to your FOTA WEB account" window, click on "Forgot Password." | |||
<br> | |||
[[File:Sign in3.png|405x405px]] | |||
2. Enter your email address and press the “Send reset link” button. | |||
<br> | |||
[[File:Forgot psw2.png|405x405px]] | |||
3. After that, you will receive a Reset Password email at your email address. If you don’t see it in your main inbox, please check your Junk/Spam folder. It should look like this: | |||
<br> | |||
[[File:Change psw2.png|405x405px]] | |||
4. Follow the link and reset your password, making sure it meets the following requirements: 12 characters, including uppercase and lowercase letters, at least one digit, and a special symbol. | |||
<br> | |||
[[File:Reset password2.png|405x405px]] | |||
5. After resetting your password, return to the FOTA WEB page, enter your email and new password, and you should be able to log in. | |||
=='''Select company'''== | =='''Select company'''== | ||
At the top-right corner, you can find the ''' | At the top-right corner, you can find the '''Companies selector''' button. Pressing on a button will open a list of parent and child companies. Selecting a company allows for filtering resources available such as devices, task groups, groups, users, and files. It is an easy way to separate resources and make sure that you are working with the correct ones. Company selector button behavior: | ||
*When a single company is selected, you will see the company button label change to the selected company's name. | *When a single company is selected, you will see the company button label change to the selected company's name. | ||
*When two or more companies are selected, you will see a number of companies selected instead of an icon and "Companies" label. | *When two or more companies are selected, you will see a number of companies selected instead of an icon and "Companies" label. | ||
*When nothing is selected, you will see everything available and "All companies" label. | *When nothing is selected, you will see everything available and "All companies" label. | ||
'''Note''': Every company has to be selected individually. | '''Note''': Every company has to be selected individually. | ||
[[File: | [[File:Company selector.png|left|thumb|Company selector]] | ||
=='''Notifications'''== | =='''Notifications'''== | ||
'''Notifications''' | '''Notifications''' are located at the top-right corner of the page. Stay informed with timely notifications on action failures and key information. Success notifications are sent only on background actions that takes more than 15 seconds and user selects to get notified when background action is completed. | ||
[[File: | [[File:Screenshot 2025-07-15 at 13.56.50.png|left|thumb|Notifications panel]] | ||
=='''FOTA | =='''FOTA WEB availability expectations'''== | ||
Due to factors like system load and device network quality, Teltonika Telematics cannot guarantee immediate FOTA WEB task execution. To ensure optimal FOTA WEB performance, we recommend the following: | Due to factors like system load and device network quality, Teltonika Telematics cannot guarantee immediate FOTA WEB task execution. To ensure optimal FOTA WEB performance, we recommend the following: | ||
'''Scheduled Updates''' - Devices should follow a configured schedule on your devices to avoid overwhelming the system. | * '''Scheduled Updates''' - Devices should follow a configured schedule on your devices to avoid overwhelming the system. | ||
'''Staggered Deployment''' - Minimize simultaneous "web_connect" requests from multiple devices to maintain optimal system responsiveness and prevent peak server loads. | * '''Staggered Deployment''' - Minimize simultaneous "web_connect" requests from multiple devices to maintain optimal system responsiveness and prevent peak server loads. | ||
By adhering to these guidelines, you can maximize the efficiency and reliability of your device's updates using FOTA WEB. | By adhering to these guidelines, you can maximize the efficiency and reliability of your device's updates using FOTA WEB. | ||
<br /> | <br /> | ||
Latest revision as of 12:59, 2 December 2025
Here you will discover basic information on what Teltonika Telematics devices support FOTA WEB solution and where you can get started by following a step-by-step guide from the invitation to your first login.
Supported web browsers
Supported FOTA WEB browsers are: Chrome, Edge, Firefox, and Safari.
We recommend using the latest version of your browser.
Device requirements
| Supported Devices |
|---|
|
|
|
|
|
|
Note: 1. All FMBXXX devices except for FMB64X should have at least 01.03.03.Rev.00 firmware version installed.
2. FMB64X should have at least 00.02.05 version installed.
Please check Firmware Link to find latest base firmware for your device.
Network requirements
If your SIM cards are within Mobile Operator’s VPN (private APN), the following must be ensured and paid special attention.
Network requirements for FMB family, FMC, and FMM devices
Following domain or IP and ports (egress) must be allowed by the operator:
- Domain: fm.teltonika.lt (IP: 35.156.7.140)
- Ports:
- 5000 (TCP)
- 6000 (TCP)
Network requirements for FT platform (below 2.1.x firmware version) devices
Following domain or IP and ports (egress) must be allowed by the operator:
- Domain: fota.teltonika.lt (IP: 35.156.7.140)
- Ports:
- 5055 (UDP)
- 5005 (TCP) TLS encryption supported
Network requirements for FT platform (above 2.1.x firmware version) devices
To support IPv6, the domains were split for 2.1.x firmware and above versions. Following domains or IPs and ports (egress) must be allowed by the operator:
- Ping:
- Domain: ping.fota.teltonika.lt (IP: 3.123.234.64)
- Port: 5055 (UDP)
- Service:
- Domain: service.fota.teltonika.lt (IP: 3.69.248.238)
- Port: 5005 (TCP) TLS encryption supported
When using VPN SIM cards, we suggest to configure the domain in your configuration, not the plain IP address.
How to access FOTA WEB
FOTA WEB is reached using domain address https://fota.teltonika.lt. FOTA WEB uses HTTPS port 443, so if your network has HTTPS proxy service or is blocking outgoing traffic – make sure that this port is added to exceptions in network proxy service and firewall.
| 1. Invitation for FOTA WEB is being delivered to user e-mail. Press the URL to create a password for your account. | 2. After pressing the URL Link you will be asked to create a password for your account. | 3. Last step is logging into FOTA WEB with the newly created account by entering your email address and password for your account. Email address is the same as the address you've received the invitation. |
 |
 |
 |
How to reset FOTA WEB password
If you have forgotten your FOTA WEB password or are unable to log in with 2FA due to changes in your phone, phone number, or email address, you will need to reset your password.
1. In the "Sign in to your FOTA WEB account" window, click on "Forgot Password."
2. Enter your email address and press the “Send reset link” button.
3. After that, you will receive a Reset Password email at your email address. If you don’t see it in your main inbox, please check your Junk/Spam folder. It should look like this:
4. Follow the link and reset your password, making sure it meets the following requirements: 12 characters, including uppercase and lowercase letters, at least one digit, and a special symbol.
5. After resetting your password, return to the FOTA WEB page, enter your email and new password, and you should be able to log in.
Select company
At the top-right corner, you can find the Companies selector button. Pressing on a button will open a list of parent and child companies. Selecting a company allows for filtering resources available such as devices, task groups, groups, users, and files. It is an easy way to separate resources and make sure that you are working with the correct ones. Company selector button behavior:
- When a single company is selected, you will see the company button label change to the selected company's name.
- When two or more companies are selected, you will see a number of companies selected instead of an icon and "Companies" label.
- When nothing is selected, you will see everything available and "All companies" label.
Note: Every company has to be selected individually.
Notifications
Notifications are located at the top-right corner of the page. Stay informed with timely notifications on action failures and key information. Success notifications are sent only on background actions that takes more than 15 seconds and user selects to get notified when background action is completed.
FOTA WEB availability expectations
Due to factors like system load and device network quality, Teltonika Telematics cannot guarantee immediate FOTA WEB task execution. To ensure optimal FOTA WEB performance, we recommend the following:
- Scheduled Updates - Devices should follow a configured schedule on your devices to avoid overwhelming the system.
- Staggered Deployment - Minimize simultaneous "web_connect" requests from multiple devices to maintain optimal system responsiveness and prevent peak server loads.
By adhering to these guidelines, you can maximize the efficiency and reliability of your device's updates using FOTA WEB.