Difference between revisions of "How to capture CAN adapter log from FMX1YX"

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__TOC__
 
 
===Solution applies for these devices===
 
===Solution applies for these devices===
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[[FMB110]] [[FMB120]] [[FMB122]] [[FMB125]] [[FMB130]] [[FMB140]] [[FMB150]] [[FMB225]] [[FMB230]] [[FMB240]]<br>
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[[FMB110]] [[FMB120]] [[FMB122]] [[FMB125]] [[FMB140]] [[FMC125]] [[FMC130]] [[FMM125]] [[FMM130]] [[FMC125]] [[FMU126]] [[FMU130]]
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[[FMC125]] [[FMC130]] [[FMC150]] [[FMC225]] [[FMC230]]<br>
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[[FMM125]] [[FMM130]] [[FMM150]] [[FMM230]]<br>
 
 
Here are steps how to capture LV-CAN200, ALL-CAN300, CAN-CONTROL log from FMB1YX series devices.<p>This functionality is available after '''03.08.00''' firmware version.</p>
 
Here are steps how to capture LV-CAN200, ALL-CAN300, CAN-CONTROL log from FMB1YX series devices.<p>This functionality is available after '''03.08.00''' firmware version.</p>
  
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#Make sure that the CAN adapter is [https://youtu.be/V9RTdSy1E8w connected properly] to the vehicle and to the FMB1YX series device.
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#Make sure that CAN adapter is [https://youtu.be/V9RTdSy1E8w connected properly] to the vehicle and to the FMB1YX series device.
 
#'''Start vehicle engine'''.
 
#'''Start vehicle engine'''.
 
#Send following '''SMS commands''' to FMX1YX device:  
 
#Send following '''SMS commands''' to FMX1YX device:  
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#*If you have set SMS login and password:<code>login pass log2sdfilterset 0;2;3;4;1</code>  
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#*If you have set SMS login and password:<code>login pass cpureset</code> -> <code>login pass log2sdfilterset 0;4;1</code>
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#*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>log2sdfilterset 0;2;3;4;1</code> <p>If command <code>log2sdfilterset</code> was sent correctly you should receive SMS Response:<code>Enabled Trace Filters:5</code> then you can restart the device</p>
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#*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>cpureset</code> -><code><span style="color:#f8f9fa">aa</span>log2sdfilterset 0;4;1</code><p>If command was sent correctly you should receive SMS Response:<code>Enabled Trace Filters:3</code></p><p>Make sure:</p><p>Filter 0 - turn off all filters</p><p>Filter 4 - turn on CAN adapter filter</p><p>Filter 1 - save installed filters</p>
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# If FW version is <b>03.27.10</b> or higher <code>cpureset</code> command is not necessary to enable the filters. On lower versions <code>cpureset</code> is mandatory.
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#After SMS response message CAN adapter log capturing has been started.
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#*<p>If you have set SMS login and password: <code>login pass cpureset</code></p>
 
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#*<p>If SMS login and password are not set leave two spaces before command:<code><span style="color:#f8f9fa">aa</span>cpureset</code></p>
 
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#After the SMS response message CAN adapter log capturing has been started.
 
 
#Wait at least '''5 minutes''' to get enough CAN bus data and '''turn off''' vehicle engine.
 
#Wait at least '''5 minutes''' to get enough CAN bus data and '''turn off''' vehicle engine.
 
#'''Download''' captured log (dump) files.
 
#'''Download''' captured log (dump) files.
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#
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#*Using '''Teltonika Configurator'''[[File:dumpfilesfromcfg.gif|center]] <p>Please check [[FMB120_Status_info#Maintenance|Status info→Maintenance→Log/Dump]] and download dump <code>YYYY_MM_DD_HH_MM_SS_FMB1YX_IMEI_Dump.zip</code>.</p>
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==== Using '''Teltonika Configurator''' ====
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#*Using '''FOTA WEB'''<p>[[File:FOTAWEB.gif|center]] <br>Enter FOTA WEB → Press on '''Devices''' tab → Select your device and press [[File:Fota_actions.png|90px|link=]] → '''Download from device''' → '''Continuous log files (2)''' (<span style="color:red">2 files. Each log size up to 1 MB</span>)→[[File:Fota_download.png|90px|link=]]. To start download process at once send following SMS command:</p>
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[[File:dumpfilesfromcfg.gif|center]] <p>Please check [[FMB120_Status_info#Maintenance|Status info→Maintenance→Log/Dump]] and download dump <code>YYYY_MM_DD_HH_MM_SS_FMB1YX_IMEI_Dump.zip</code>.</p>
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#**If you have set SMS login and password: <code>login pass web_connect</code>
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#
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#**If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>web_connect</code><p>If command was sent correctly you should receive SMS Response:<code>web_connect resp:OK</code></p><p>To find downloaded log press on device [[File:Fota_moreinfo.png|link=]] icon→Go to '''CONT.LOGS tab'''→Download <code>IMEI_TIMESTAMP.zip</code></p>
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==== Using '''FOTA WEB''' ====
 
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<p>[[File:Log1.png|center]]Enter FOTA WEB → Press on '''Devices''' tab → Select your device and press [[File:Fota_actions_v2.png|110px|link=]] → '''Task type''' → '''Receive internal log (10)''' (10 <span>files. Each log size up to 1 MB</span>) → '''Begin Download: From Oldest''' → '''Files to Download 10''' → [[File:Fota_download_v2.png|90px|link=]].<br>[[File:Log2.png|center]]<br>To start download process at once send following SMS command:
 
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#*If you have set SMS login and password: <code>login pass web_connect</code>
 
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#*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>web_connect</code><p>If command was sent correctly you should receive SMS Response:<code>web_connect resp:OK</code></p><p>To find downloaded log press on '''Tasks''' tab→Find your device by IMEI and Task type '''Received internal log'''→Download <code>IMEI_logs_TIMESTAMP.zip</code> as showed below:</p>[[File:log3.png|2000px]]</p>
 
 
<!--
 
<!--
 
#*Using FOTA software<p>Using FOTA software from version '''2.10.7''':</p><p>Select your device, then at the right '''Download''' section press "'''Choose Files'''"→('''1''') '''Additional files''' target: <code>D:\Log\C\9.dmp</code>→('''2''') Browse "'''Download path'''"→('''3''') Press "'''Start Downloading'''".</p><p>[[File:Fota_s_log.jpg]]</p>
 
#*Using FOTA software<p>Using FOTA software from version '''2.10.7''':</p><p>Select your device, then at the right '''Download''' section press "'''Choose Files'''"→('''1''') '''Additional files''' target: <code>D:\Log\C\9.dmp</code>→('''2''') Browse "'''Download path'''"→('''3''') Press "'''Start Downloading'''".</p><p>[[File:Fota_s_log.jpg]]</p>
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#*If you have set SMS login and password: <code>login pass log2sdfilterset 0</code>
 
#*If you have set SMS login and password: <code>login pass log2sdfilterset 0</code>
 
#*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>log2sdfilterset 0</code><p>If command was sent correctly you should receive SMS Response:<code>Enabled Trace Filters:1</code></p>
 
#*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>log2sdfilterset 0</code><p>If command was sent correctly you should receive SMS Response:<code>Enabled Trace Filters:1</code></p>
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#These log (dump) files can be read only with '''special software'''. Provide these files to your '''Teltonika Telematics Sales manager''' or '''Teltonika Telematics Support team''' for further investigation.
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#These log (dump) files can be read only with '''special software'''. Provide these files to your '''Teltonika Sales manager''' or '''Teltonika Support team''' for further investigation.
  
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[[Category: Frequently Asked Questions - FAQ]]
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[[Category: Fleet management FAQ]]

Revision as of 14:28, 3 July 2020

Main Page > Frequently Asked Questions - FAQ > How to capture CAN adapter log from FMX1YX

Solution applies for these devices

FMB110 FMB120 FMB122 FMB125 FMB140 FMC125 FMC130 FMM125 FMM130 FMC125 FMU126 FMU130

Here are steps how to capture LV-CAN200, ALL-CAN300, CAN-CONTROL log from FMB1YX series devices.

This functionality is available after 03.08.00 firmware version.

  1. Make sure that CAN adapter is connected properly to the vehicle and to the FMB1YX series device.
  2. Start vehicle engine.
  3. Send following SMS commands to FMX1YX device:
    • If you have set SMS login and password:login pass cpureset -> login pass log2sdfilterset 0;4;1
    • If SMS login and password are not set leave two spaces before command: aacpureset ->aalog2sdfilterset 0;4;1

      If command was sent correctly you should receive SMS Response:Enabled Trace Filters:3

      Make sure:

      Filter 0 - turn off all filters

      Filter 4 - turn on CAN adapter filter

      Filter 1 - save installed filters

  4. After SMS response message CAN adapter log capturing has been started.
  5. Wait at least 5 minutes to get enough CAN bus data and turn off vehicle engine.
  6. Download captured log (dump) files.
    • Using Teltonika Configurator
      Dumpfilesfromcfg.gif

      Please check Status info→Maintenance→Log/Dump and download dump YYYY_MM_DD_HH_MM_SS_FMB1YX_IMEI_Dump.zip.

    • Using FOTA WEB

      FOTAWEB.gif

      Enter FOTA WEB → Press on Devices tab → Select your device and press Fota actions.png → Download from device → Continuous log files (2) (2 files. Each log size up to 1 MB)→Fota download.png. To start download process at once send following SMS command:

      • If you have set SMS login and password: login pass web_connect
      • If SMS login and password are not set leave two spaces before command: aaweb_connect

        If command was sent correctly you should receive SMS Response:web_connect resp:OK

        To find downloaded log press on device Fota moreinfo.png icon→Go to CONT.LOGS tab→Download IMEI_TIMESTAMP.zip

  7. After you have downloaded log files send following SMS command to FMX1YX device:
    • If you have set SMS login and password: login pass log2sdfilterset 0
    • If SMS login and password are not set leave two spaces before command: aalog2sdfilterset 0

      If command was sent correctly you should receive SMS Response:Enabled Trace Filters:1

  8. These log (dump) files can be read only with special software. Provide these files to your Teltonika Sales manager or Teltonika Support team for further investigation.
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