Difference between revisions of "How to capture remote Tacho log from FM device?"

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(Added FM65 logging information)
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Fleet management devices Tacho log capturing is initiated using the command <code>log2srv</code> and by setting the right configuration. The device establishes a GPRS connection and activates the link to the computer, log starts to stream to the computer until the set time is elapsed. To stop streaming log immediately <code>log2srvstop</code> is used.
 
Fleet management devices Tacho log capturing is initiated using the command <code>log2srv</code> and by setting the right configuration. The device establishes a GPRS connection and activates the link to the computer, log starts to stream to the computer until the set time is elapsed. To stop streaming log immediately <code>log2srvstop</code> is used.
  
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==Steps to collect log files on FM6300, FMB630, FM6320, FMB640, FMC640, FMM640 and FMB641==
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==Steps to collect log file on FM63 and FMx64==
 
Here are steps on how to capture a Tacho online log from FM series devices:
 
Here are steps on how to capture a Tacho online log from FM series devices:
 
# Make sure you have '''external IP address''' with '''opened TCP port'''. This could be checked [http://canyouseeme.org/ here].
 
# Make sure you have '''external IP address''' with '''opened TCP port'''. This could be checked [http://canyouseeme.org/ here].
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* If SMS login and password are not set to leave two spaces before the command: <code><span style="color:#f8f9fa">aa</span>log2srvstop</code>
 
* If SMS login and password are not set to leave two spaces before the command: <code><span style="color:#f8f9fa">aa</span>log2srvstop</code>
  
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==Steps to collect log file on FMC650 and FMM650 devices==
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==Steps to collect log file on FMx65 devices==
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With 03.00.15.Rev.09 and newer FW additional filters are available, and their numeration is different. In this part logging of FMx650 will be covered.
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With 03.00.15.Rev.09 and newer FW additional filters are available, and their numeration is different. In this part logging of FMC650 will be covered.
  
 
Here are steps on how to capture a Tacho online log from FM65 series devices:
 
Here are steps on how to capture a Tacho online log from FM65 series devices:
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# Make sure that the FM device is '''turned on''' and the vehicle's ignition is turned on.
 
# Make sure that the FM device is '''turned on''' and the vehicle's ignition is turned on.
 
# Send following '''SMS command''' to FM device:  
 
# Send following '''SMS command''' to FM device:  
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#* If you have set SMS login and password: <code>login pass log2srv 1,<u>16</u>,'''APN''','''APNusername''','''APNpassword''','''IP''','''port''',1200,0</code><p>'''APN''' - Operator APN name of the SIM card, which is inserted into the device from which the log will be captured.</p><p>'''APNusername''' - Operator APN username of the SIM card, which is inserted into the device from which the log will be captured.</p><p>'''APNpassword''' - Operator APN password of the SIM card, which is inserted into the device from which the log will be captured.</p><p>'''IP''' - External IP address of the computer to which the device will connect.</p><p>'''port''' - Opened TCP port (used in '''Hercules''') of external ip address to which the device will connect.</p><p>Command example: <code>opa opa log2srv 1,<u>16</u>,banga,,,212.59.13.226,7056,1200,0</code></p>
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#* If you have set SMS login and password: <code>login pass log2srv 1,<u>19</u>,'''APN''','''APNusername''','''APNpassword''','''IP''','''port''',1200,0</code><p>'''APN''' - Operator APN name of the SIM card, which is inserted into the device from which the log will be captured.</p><p>'''APNusername''' - Operator APN username of the SIM card, which is inserted into the device from which the log will be captured.</p><p>'''APNpassword''' - Operator APN password of the SIM card, which is inserted into the device from which the log will be captured.</p><p>'''IP''' - External IP address of the computer to which the device will connect.</p><p>'''port''' - Opened TCP port (used in '''Hercules''') of external ip address to which the device will connect.</p><p>Command example: <code>opa opa log2srv 1,<u>19</u>,banga,,,212.59.13.226,7056,1200,0</code></p>
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#* If SMS login and password are not set to leave two spaces before the command: <code><span style="color:#f8f9fa">aa</span>log2srv 1,<u>16</u>,'''APN''','''APNusername''','''APNpassword''','''IP''','''port''',1200,0</code><p>If the command was sent correctly you should receive SMS Response:<code>LOG2SRV OK=1, 16, IP, port, 1200, 0</code></p><p>[[File:Alert.png|50px|left|link=]]<b>Up to 5 minutes delay could appear if wrong <code>log2srv</code> commands settings will be sent, during that time no SMS or GPRS command could be received. SMS will be hanging, after timeout, hanging SMS’s will be proceeded.</b></p>
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#* If SMS login and password are not set to leave two spaces before the command: <code><span style="color:#f8f9fa">aa</span>log2srv 1,<u>19</u>,'''APN''','''APNusername''','''APNpassword''','''IP''','''port''',1200,0</code><p>If the command was sent correctly you should receive SMS Response:<code>LOG2SRV OK=1, 19, IP, port, 1200, 0</code></p><p>[[File:Alert.png|50px|left|link=]]<b>Up to 5 minutes delay could appear if wrong <code>log2srv</code> commands settings will be sent, during that time no SMS or GPRS command could be received. SMS will be hanging, after timeout, hanging SMS’s will be proceeded.</b></p>
 
# After successful '''SMS response''' device will start streaming log to '''Hercules''' program. '''(1)''' Logfile bytes will start increasing and '''(2)''' connected device will appear. Device log will be captured for '''20 minutes'''.<p>[[File:Hercules_connected.png|400px]]
 
# After successful '''SMS response''' device will start streaming log to '''Hercules''' program. '''(1)''' Logfile bytes will start increasing and '''(2)''' connected device will appear. Device log will be captured for '''20 minutes'''.<p>[[File:Hercules_connected.png|400px]]
 
# After the log will start coming send the following command, which will force the device connection to the remote DDD download platform:
 
# After the log will start coming send the following command, which will force the device connection to the remote DDD download platform:

Revision as of 13:58, 28 June 2024

Main Page > Frequently Asked Questions - FAQ > How to capture remote Tacho log from FM device?

Supported devices

Solution applies for these devices:

How does it work?

Fleet management devices Tacho log capturing is initiated using the command log2srv and by setting the right configuration. The device establishes a GPRS connection and activates the link to the computer, log starts to stream to the computer until the set time is elapsed. To stop streaming log immediately log2srvstop is used.

Steps to collect log file on FM63 and FMx64

Here are steps on how to capture a Tacho online log from FM series devices:

  1. Make sure you have external IP address with opened TCP port. This could be checked here.
  2. Download "Hercules" program from www.hw-group.com and start it.

    Go to (1) TCP Server → (2) Enter your opened TCP port → (3) Press Listen then click right mouse button over Received or Sent data window → (4) Go to Special Chars → (5) Set ASCII Names.Click right mouse button over Received or Sent data window → (1) Go to Log to File → (2) Set file name and directory where captured log will be saved → (3) Press Log Enable.
    Hercule listen asci.png
    Hercules log enable.png

  3. Make sure that the FM device is turned on and the vehicle's ignition is turned on.
  4. Send following SMS command to FM device:
    • If you have set SMS login and password: login pass log2srv 1,6,APN,APNusername,APNpassword,IP,port,1200,0

      APN - Operator APN name of the SIM card, which is inserted into the device from which the log will be captured.

      APNusername - Operator APN username of the SIM card, which is inserted into the device from which the log will be captured.

      APNpassword - Operator APN password of the SIM card, which is inserted into the device from which the log will be captured.

      IP - External IP address of the computer to which the device will connect.

      port - Opened TCP port (used in Hercules) of external ip address to which the device will connect.

      Command example: opa opa log2srv 1,6,banga,,,212.59.13.226,7056,1200,0

    • If SMS login and password are not set to leave two spaces before the command: aalog2srv 1,6,APN,APNusername,APNpassword,IP,port,1200,0

      If the command was sent correctly you should receive SMS Response:LOG2SRV OK=1, 6, IP, port, 1200, 0

      Alert.png
      Up to 5 minutes delay could appear if wrong log2srv commands settings will be sent, during that time no SMS or GPRS command could be received. SMS will be hanging, after timeout, hanging SMS’s will be proceeded.

  5. After successful SMS response device will start streaming log to Hercules program. (1) Logfile bytes will start increasing and (2) connected device will appear. Device log will be captured for 20 minutes.

    Hercules connected.png

  6. After the log will start coming send the following command, which will force the device connection to the remote DDD download platform:
    • If you have set SMS login and password: login pass tacho_connect
    • If SMS login and password are not set to leave two spaces before the command: aatacho_connect
  7. Provide captured log to your Teltonika Sales Manager or Teltonika Support team for further investigation.

If you want to stop log capturing immediately send following SMS command to FM device:

  • If you have set SMS login and password: login pass log2srvstop
  • If SMS login and password are not set to leave two spaces before the command: aalog2srvstop

Steps to collect log file on FMx65 devices

With 03.00.15.Rev.09 and newer FW additional filters are available, and their numeration is different. In this part logging of FMC650 will be covered.

Here are steps on how to capture a Tacho online log from FM65 series devices:

  1. Make sure you have external IP address with opened TCP port. This could be checked here.
  2. Download "Hercules" program from www.hw-group.com and start it.

    Go to (1) TCP Server → (2) Enter your opened TCP port → (3) Press Listen then click right mouse button over Received or Sent data window → (4) Go to Special Chars → (5) Set ASCII Names.Click right mouse button over Received or Sent data window → (1) Go to Log to File → (2) Set file name and directory where captured log will be saved → (3) Press Log Enable.
    Hercule listen asci.png
    Hercules log enable.png

  3. Make sure that the FM device is turned on and the vehicle's ignition is turned on.
  4. Send following SMS command to FM device:
    • If you have set SMS login and password: login pass log2srv 1,19,APN,APNusername,APNpassword,IP,port,1200,0

      APN - Operator APN name of the SIM card, which is inserted into the device from which the log will be captured.

      APNusername - Operator APN username of the SIM card, which is inserted into the device from which the log will be captured.

      APNpassword - Operator APN password of the SIM card, which is inserted into the device from which the log will be captured.

      IP - External IP address of the computer to which the device will connect.

      port - Opened TCP port (used in Hercules) of external ip address to which the device will connect.

      Command example: opa opa log2srv 1,19,banga,,,212.59.13.226,7056,1200,0

    • If SMS login and password are not set to leave two spaces before the command: aalog2srv 1,19,APN,APNusername,APNpassword,IP,port,1200,0

      If the command was sent correctly you should receive SMS Response:LOG2SRV OK=1, 19, IP, port, 1200, 0

      Alert.png
      Up to 5 minutes delay could appear if wrong log2srv commands settings will be sent, during that time no SMS or GPRS command could be received. SMS will be hanging, after timeout, hanging SMS’s will be proceeded.

  5. After successful SMS response device will start streaming log to Hercules program. (1) Logfile bytes will start increasing and (2) connected device will appear. Device log will be captured for 20 minutes.

    Hercules connected.png

  6. After the log will start coming send the following command, which will force the device connection to the remote DDD download platform:
    • If you have set SMS login and password: login pass tacho_connect
    • If SMS login and password are not set to leave two spaces before the command: aatacho_connect
  7. Provide captured log to your Teltonika Sales Manager or Teltonika Support team for further investigation.

If you want to stop log capturing immediately send following SMS command to FM device:

  • If you have set SMS login and password: login pass log2srvstop
  • If SMS login and password are not set to leave two spaces before the command: aalog2srvstop

How the received tacho log should look like

Collect log should contain similar lines with [TACHO] in the front of the message, example:
...
[TACHO] TCP PACKET SENT
[TACHO] <STATUS> packet was send to server
[TACHO] FSM:542 ret:2
[TACHO] START_RESUME SEND_OK
[TACHO] RESUME MODES ALLOWED: 0x43, Seq: 0x00
[TACHO] State change @1505:0.3 -> 0.4
[TACHO] Data:c-1-10-0-0 cmd len:33
...
Please note, that real log would have much more information, but the Tacho log should have lines [TACHO]

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