Frequently Asked Questions - FAQ

FM devices

• Starting with Teltonika Telematics
• Recommendations for filling a query description
• How to start with FMB devices and Beacons?
• Teltonika Vehicle Telematics device mounting instructions
• RMA guidelines
• How to correctly fill the Helpdesk ticket?
• How to capture remote log from FM device?
• How to capture remote Tacho log from FM device?
• Why my device is not sending data to server?
• Where can I find PDF versions of FM manuals?
• Requirements for eSIM
• Sending SMS to FMB devices with 1nce platform
• Auto APN feature for FM trackers
• How to set up Eco Driving in Wialon app
• Frequency Bands
• Firmware versions

CAN bus adapters

• Troubleshooting LV-CAN200, ALL-CAN300, CAN-CONTROL
• Connection scheme shows the use of a resistor. What power resistor should I choose?
• Connection scheme shows two CAN wires of the same color connected to one connector
• How to capture CAN adapter log from FMX1YX?
• How to capture CAN adapter log from FM device?
• How to update CAN adapter Over The Air
• Immobilizing and locking issues using CAN-Control with Immobilizer
• CAN adapter supported vehicles
• What to do if the FM device shows old program number instead of new configured one?

EYE Accessories

• Table of contents
• Questions about Power and Electrical characteristics
• Questions about EYE Accessory configuration (EYE APP)
• Questions about FMBxxx compatibility with EYE Accessories
• Questions about Protocols
• Other questions (Questions without category)

Bluetooth^® solutions

• How to connect OBD II Bluetooth® Dongle to FMB device?
• How to connect Bluetooth® Hands Free adapter to FMB device?
• How to add a BLE preset to the configurator?
• How to debug FMB device over Android smartphone?
• Making Custom BLE Sensor configuration and preset
• How to capture ELA Beacon internal battery voltage?
• How to read data from TZ-BT04/05/05B sensor
• How to read data from BLE Sensors
• How to read data from BLE Beacons
• Advanced Beacon Capturing Configuration
• BLE broadcast service ID configuration

OBD solutions

• How to check available OBDII data?
• How to capture OBDII data log?
• OBD supported vehicle list
• How to enable OEM Parameters?
• OBD II TO FMS ADAPTER AND J1939 SUPPORT IN FMx003

Serial interface solutions

• Modbus slave integration with FMX125/FMX640

Selling solutions as your own

• Changing brand on OEM devices

IoT portal

• Sending free and unlimited SMS with IoT Platform (Truphone)
• How to check Outbound SMS usage with IoT Platform (Truphone)
• Creating Auto Top Up / Low Data notification rule (Truphone)
• How to check Top-up usage with IoT Platform (Truphone)
• How to manually Top-up SIM Cards (Truphone)

Encryption

• TLS/DTLS implementation for Flespi using OpenSSL